Delaney Arnold
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Server/Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high volume establishments.
Overview
5
5
years of professional experience
Work History
Assistant Varsity Softball Coach
New Albany High School
01.2021 - Current
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to players to help reach goals.
- Developed relationships with players to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
- Established clear benchmarks for performance and monitored individual and team progress.
- Provided guidance to players in overcoming challenges and identifying opportunities.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Bartender/Beverage Cart Attendant
Champion's Pointe Golf Course
05.2023 - 11.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Processed payments for orders and provided customers with change.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Bartender
Rooster's Wings, Roosterswings.com
09.2018 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Part Time Manager
Rooster's Wings, Roosterswings.com
09.2018 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Sellersburg, IN05.2020
Skills
- Time management
- Community outreach
- Policy Implementation
- Staff Management
- Menu Memorization
- Beverage Preparation
- Customer Service
- Cash Register Operation
- Outgoing Personality
- Handling Difficult Customers
- Training and Coaching
Timeline
Bartender/Beverage Cart Attendant
Champion's Pointe Golf Course
05.2023 - 11.2023
Assistant Varsity Softball Coach
New Albany High School
01.2021 - Current
Bartender
Rooster's Wings, Roosterswings.com
09.2018 - 02.2023
Part Time Manager
Rooster's Wings, Roosterswings.com
09.2018 - 02.2023
Associate of Science - Nursing
Ivy Tech Community College of Indiana
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