Delaney Cohoon
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Butters Pancakes & Cafe
03.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cocktail/VIP Bottle Service Waitress
11:11 Nightclub
11.2022 - 05.2023
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Processed orders and facilitated customer payments using POS system.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Took part in content photoshoots for company promotion as well as participated in work outings to build team connections
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Built clientele and made VIP reservations/upsold throughout the night
Cocktail/VIP Bottle Service Waitress
Paris
02.2022 - 11.2022
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Participated in bottle presentations
- Checked identification for minimum age for sale of alcoholic beverages.
Server
Spinatos
08.2021 - 11.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
Server/Cocktail Waitress
Lookout Tavern
04.2021 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
Hostess/Server
Half Moon
02.2020 - 02.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Real Estate License - Real Estate
Arizona School of Real Estate And Business
Scottsdale11.2021
High School Diploma -
Saguaro High School
Scottsdale, AZ12.2020
Skills
- Hospitality Service Expertise
- Customer Service and Rapport
- White Glove Service
- Food Preparation and Safety
- Food Sales and Promotion
- Conflict and Complaint Resolution
- Safe Food Handling
- Menu Memorization and Presentation
Certification
Food Handler Safety Certified
Arizona Title 4 Certified
Timeline
Server
Butters Pancakes & Cafe
03.2023 - 09.2023
Cocktail/VIP Bottle Service Waitress
11:11 Nightclub
11.2022 - 05.2023
Cocktail/VIP Bottle Service Waitress
Paris
02.2022 - 11.2022
Server
Spinatos
08.2021 - 11.2022
Server/Cocktail Waitress
Lookout Tavern
04.2021 - 10.2021
Hostess/Server
Half Moon
02.2020 - 02.2021
Real Estate License - Real Estate
Arizona School of Real Estate And Business
High School Diploma -
Saguaro High School
Food Handler Safety Certified
Arizona Title 4 Certified
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