Delaney Cowley
Overview
3
3
years of professional experience
Work History
Supervisor
Kung Fu Tea
Toledo, OH
09.2021 - Current
- Built loyal clientele through friendly interactions and consistent appreciation.
- Complied with all health and safety regulations while performing job duties.
- Maintained cleanliness and presentation of stock room and production floor.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Explained goals and expectations required of trainees.
- Promoted positive team morale by encouraging collaboration among staff members.
Sales Associate
American Eagle
Toledo, OH
08.2021 - 02.2022
- Greeted customers and provided exceptional customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Crew Member
Tropical Smoothie Cafe
Lambertville, MI
06.2021 - 08.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Cleaned blenders, mopped and swept floors and stocked coolers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Described menu items to customers and suggested appealing products.
Education
Student - Bachelor of Arts in Political Science
University of Michigan
05-2027
Diploma -
Bedford Senior High School
05.2023
Skills
- Analytical
- Self-motivated
- Good punctuality
- Training and Mentoring
- Goal-Oriented
- Conflict Resolution Abilities
- Strong Presentation Skills
References
- Lisa Heartz, AP Literature Teacher, lisa.heartz@mybedford.us
- Skylar Shaffer, General Manager at Kung Fu Tea, skylarshaffer@kftoledo.com
Extracurriculars
- Student Council Representative, September 2020 - May 2023
Participated in multiple meetings, organized ideas for school events and volunteer events, created campaigns for school events, organized blood drives and food drives, and helped spread information to my peers. - H.O.S.A. Member, September 2022 - May 2023
HOSA- Health Occupations Students of America. Created a mental health campaign with my partner, presented our campaign in front of judges, organized a fundraiser, met new people, spread awareness about mental health in my community. - S.P.L.T. Representative, September 2022 - May 2023
SPLT- Students Prevention Leadership Team. Advocated against drug use, created campaigns and flyers to spread information about the consequences of drug use, attended events advocating against drug abuse such as trunk or treats. .
Timeline
Supervisor
Kung Fu Tea
09.2021 - Current
Sales Associate
American Eagle
08.2021 - 02.2022
Crew Member
Tropical Smoothie Cafe
06.2021 - 08.2021
Student - Bachelor of Arts in Political Science
University of Michigan
Diploma -
Bedford Senior High School