Delaney Diaz Rivera
Orlando,Florida
Summary
Highly motivated and result-driven professional bringing extensive experience in personnel development, team collaboration, and resolving issues with customers, waitstaff and management. Team player and natural leader with excellent communication skills. Skilled Cashier and Server highly effective at working in both team-based and self-directed capacities. Able to make effective decisions that positively impact team and business success. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Computer literate with familiarity with Word and Outlook, as well as ability to type 30-40 WPM. Seeking a new position with room for growth and advancement. Bilingual in Spanish and English in verbal and written communication.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist/Billing Specialist
National Orthotics
08.2020 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Trained new team members on company procedures, customer service and issue resolution.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Verified accuracy of accounts payable payments, resulting in 98% reduction in payment errors and check reissues.
Cashier/Sales Associate
Shell Gas Station
03.2018 - 08.2020
- Trained new cashiers on procedures, customer service and sales techniques.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Utilized strong multitasking skills to manage multiple tasks simultaneously without compromising quality or accuracy.
- Restocked inventory every day and reviewed cash operation data to verify proper replenishment.
- Followed and verified for quantity food safety procedures according to company policies and heathland sanitation regulations.
Cashier/Sales Associate
Wendy's
07.2016 - 02.2018
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Relay orders to the kitchen area and assist in preparing them during slow hours.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier/Sales Associate
Mc Donald's
08.2014 - 06.2016
- Take orders for food and beverage items and verify orders before punching them into the system.
- Provide customers with information and upsized availability in a bid to upsell food items.
- Tender change and receipts to customers and guide customers about where and when to pick up their orders.
- Relay orders to the kitchen area and assist in preparing them during slow hours.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Kept work areas clean, neat and organized for maximum productivity.
Cashier Customer Service
RaceTrac
09.2019 - Current
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Received customer payments
- Kept work areas clean, neat and organized for maximum productivity
- Totaled bills and calculated taxes
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Identified potential shop-lifters and alerted management
- Priced merchandise, stocked shelves and took inventory of supplies
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Education
High School Diploma -
Aloma Charter School
Winter Park, FL2020
Skills
- Customer service expert
- Skilled problem solver
- Time management skills
- Active listening skills
- Multitasking Abilities
- Detail-Oriented
- Cooperative Attitude
- Dependable and Responsible
- Written and Verbal Communication
- Organization Skills
Languages
Fluent in English and Spanish in verbal and written communication.
Timeline
Front Desk Receptionist/Billing Specialist
National Orthotics
08.2020 - 06.2024
Cashier Customer Service
RaceTrac
09.2019 - Current
Cashier/Sales Associate
Shell Gas Station
03.2018 - 08.2020
Cashier/Sales Associate
Wendy's
07.2016 - 02.2018
Cashier/Sales Associate
Mc Donald's
08.2014 - 06.2016
High School Diploma -
Aloma Charter School
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