DELANEY DODRILL
Newton Falls
Summary
Professional with substantial experience in anti-money laundering and financial compliance, leveraging analytical skills and regulatory knowledge to drive impactful results. Known for collaborative problem-solving, adaptability to evolving requirements, and unwavering reliability. Proficient in risk assessment, transaction monitoring, and regulatory reporting, ensuring robust compliance frameworks. Trusted team player with focus on achieving organizational objectives and maintaining high standards.
Overview
8
8
years of professional experience
Work History
AML Analyst
AML Right Source
Remote
04.2025 - Current
- Analyzed transaction patterns to identify suspicious activities and mitigate risks.
- Conducted thorough investigations on flagged accounts and transactions for compliance.
- Developed and implemented enhanced due diligence procedures for high-risk clients.
- Analyzed large datasets using various analytical techniques to identify patterns indicative of potential money laundering activities.
- Conducted due diligence investigations to mitigate potential risks associated with high-risk customers.
- Reduced false positive alerts through effective implementation of risk-based monitoring systems.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Monitored financial transactions and immediately reported suspicious activity.
- Reviewed and analyzed transactions to identify and document suspicious activities through SAR filings.
Sales Associate
Kay Jewelers
Aurora, Ohio
02.2021 - Current
- Conducted product demonstrations to showcase features and benefits.
- Actively listened to customer concerns, addressing issues promptly and professionally.
- Acquired extensive knowledge of products and services offered at store.
- Created eye-catching merchandise displays to attract customer attention.
- Built rapport with customers by offering friendly, welcoming environment in store.
- Attended regular staff meetings to discuss sales strategies, goals, and performance updates.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Updated inventory records regularly using store management software.
- Collaborated with team members to achieve monthly sales targets.
- Trained new hires on company procedures, product knowledge, and customer service expectations.
- Handled cash register transactions efficiently and accurately.
Housing Rehabilitation Coordinator
Summit County Department of Community and Economic Development
Akron, Ohio
06.2024 - 04.2025
- Monitored compliance with federal and state regulations to safeguard rehabilitation patient care and confidentiality.
- Oversaw coordination of rehabilitation assignments for staff and contractors.
- Facilitated dialogue between diverse teams to ensure alignment on project goals and priorities.
- Crafted strategic project plans to define scope, establish goals, outline deliverables, allocate resources, and set timelines.
- Executed project closure by conducting comprehensive post-mortem evaluations.
- Ensure quality control by establishing standards and conducting regular reviews of deliverables against set criteria.
- Collaborate with senior leadership to align projects with organizational goals and strategies.
- Assist with case management and preparation and files for senior legal staff.
- Update case management system and notes and assisted with data collection and reports.
- Assess individual needs through case management principles and made referrals to community resources.
- Deliver fast and friendly service to handle questions and service complaints.
- Assist with additional tasks to keep projects on-task and meet tight deadlines.
- Help office personnel with errands, paperwork and data entry.
- Investigate income and bank accounts to align with client self attested income to determine accuracy and eligibility.
Case Manager II
Summit County Jobs and Family Services
Akron, Ohio
07.2022 - 06.2024
- Worked with clients and families to provide education and facilitate connections with community services and resources.
- Participated in professional development opportunities to enhance skills and knowledge base.
- Maintained accurate client records and documentation.
- Ensured confidentiality and privacy compliance for all case management activities.
- Participated in intake process by collecting, organizing and analyzing information about individuals.
- Educated clients on available services, rights, and responsibilities.
- Assessed client needs and determined appropriate services.
- Maintained compliance by preparing accurate statements for governing agencies.
- Helped staff and managers interpret program-related local, state, and federal regulations.
- Prepared comprehensive documentation for all aspects of application management processes.
- Investigated income and resources reported by clients to ensure accuracy in order to determine eligibility.
Licensed Insurance Agent
Allstate
Newton Falls, Ohio
04.2020 - 04.2021
- Explained different options to prospective clients and recommended suitable insurance policies.
- Responded to customer inquiries and issues, maintaining sound sales practices.
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.
- Stayed current with ongoing continuing education courses related to insurance products, regulations, or sales techniques.
- Maintained detailed records of client interactions, transactions, and policy changes in company database systems.
- Customized insurance policies to meet individual client requirements and preferences.
- Assisted clients in choosing appropriate insurance policies based on their needs and financial situation.
- Utilized multiple communication channels such as phone calls emails social media platforms engage with prospective clients.
- Educated clients on policy details, exclusions, and potential gaps in coverage.
Regional Support Center III
Spectrum
Streetsboro, Ohio
03.2018 - 04.2020
- Developed strategies for improving customer satisfaction and loyalty through various initiatives.
- Solved problems proactively, implementing standard solutions, as well as developing customized approaches.
- Maintained up-to-date knowledge on products, services, and company policies to provide accurate information to customers.
- Resolved customer complaints by identifying root cause and implementing effective corrective actions.
- Recorded customer issues on database to streamline process and fasttrack resolutions.
- Diagnosed and resolved technical hardware and software issues.
- Guided users with troubleshooting using diagnostic tools.
- Scheduled service maintenance for damaged hardware and software.
- Reviewed unresolved tickets regularly, ensuring timely resolutions were provided.
- Assisted customers with installation, configuration, and usage of company products.
- Maintained detailed records of daily support activities and resolutions.
Education
Bachelor of Science (B.S.) - Business Management with a focus in Human Resources
DeVry University
Remote02-2022
Skills
- Data Reporting
- Quality assurance
- Microsoft Office (Word, Excel, PowerPoint etc)
- Case management
- Project tracking
- Manage records
- Planning and scheduling
- Suspicious activity reporting
- Financial crime investigation
- Transaction monitoring
Timeline
AML Analyst
AML Right Source
04.2025 - Current
Housing Rehabilitation Coordinator
Summit County Department of Community and Economic Development
06.2024 - 04.2025
Case Manager II
Summit County Jobs and Family Services
07.2022 - 06.2024
Sales Associate
Kay Jewelers
02.2021 - Current
Licensed Insurance Agent
Allstate
04.2020 - 04.2021
Regional Support Center III
Spectrum
03.2018 - 04.2020
Bachelor of Science (B.S.) - Business Management with a focus in Human Resources
DeVry University