Delaney Fields
Alexandria,VA
Summary
I am a diversified costumer service representative that has expertise in the retail space, medical field and skincare industry. I strive to provide the client with professional, friendly, and educated service to increase business relations. I thrive in a fast paced environment and pride myself on leaving every client with a positive impression! Brand loyalty is of the up most importance as I look for a future organization that is built on performance, employee longevity and client improvement.
Overview
4
4
years of professional experience
Work History
Client Experience Lead
Heyday
02.2023 - Current
- Leads in client rebooking, product sales and new client memberships out of all Maryland, Virginia and D.C. locations.
- Direct first line supervisor for 5 Heyday employees managing schedules, monetary growth and administrative matters
- Invited by company CEO and CFO to provide training for 100 company employees on innovative customer service techniques.
- Launched a local marketing campaign to prosper small businesses growth.
- Trains and regularly mentors associates on performance-oriented strategies and customer service techniques.
- Collaborates with upper management to improve customer service processes and support structures company-wide.
- Uses industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Chiropractic Assistant
Impact Chiropractic
05.2021 - 12.2022
- Audited and Managed 1700 patient financial accounts.
- Organized 15 public events generating a 65% new patient increase.
- Led customer service team and patient relations for a chiropractic practice with revenues of $1.5 million annually.
- Manged 50-75 patients daily and catered to client expectations.
- Taught patients about medications, procedures, and care plan instructions.
Restaurant Hostess
PF Changs Restaurant
10.2020 - 05.2021
- Cultivated positive guest relations by managing information and orchestrating timely seating during peak hours.
- Organized seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Retail Associate
Macy's
06.2019 - 03.2020
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Science - Exercise Science
University of Northern Colorado
Greeley, CO05.2022
Skills
- Business Growth and Retention
- Customer Needs Assessment
- Account Management
- Marketing Promotions
- Scheduling
- Product Promotion
- Client Relations
- Training and Mentoring
Timeline
Client Experience Lead
Heyday
02.2023 - Current
Chiropractic Assistant
Impact Chiropractic
05.2021 - 12.2022
Restaurant Hostess
PF Changs Restaurant
10.2020 - 05.2021
Retail Associate
Macy's
06.2019 - 03.2020
Bachelor of Science - Exercise Science
University of Northern Colorado