Delaney Flores
McAllen,T.X
Summary
Guest Advocate with strong background in customer support and problem-solving. Experienced in training new team members and fostering a welcoming environment. Proven ability to implement innovative solutions that improve guest satisfaction and enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Advocate–Service and Engagement
Target
10.2019 - Current
- Since joining Target in 2019, I have held various positions that have enabled me to make a positive impact in multiple areas of the store, and in my current role as a service and engagement trainer, I focus on strategizing safety, managing team responsibilities, and fostering a welcoming culture that brings joy to our team and guests.
- Achieved 100 percent accuracy in cash handling and accounting procedures.
Managed cash office responsibilities to enhance financial operations efficiency.
Demonstrated strong knowledge of cash management practices to ensure reliable transactions.
Streamlined processes to improve overall accuracy in cash office functions. - Investigate problems by gathering relevant details, and analyzing possible solutions to determine the most effective course of action.
- Addressed diverse customer inquiries, resolving issues promptly and efficiently to guarantee satisfaction.
- Consistently met or exceeded performance metrics for response time, resolution rate, and customer satisfaction.
- Implemented creative solutions to unique customer challenges, resulting in repeat business and positive feedback.
Education
MBA -
The University of Texas Rio Grande Valley
Edinburg, TX01-2026
Bachelor of Criminal Justice - Minor in Business Administration
The University of Texas Rio Grande Valley
Edinburg, TX12.2024
Associates - Criminal Justice
South Texas College
McAllen, TX04-2021
Diploma -
James Nikki Rowe High School
McAllen, TX05-2019
Skills
- Customer support and skills
- Team collaboration
- Problem analysis and resolution
- Client relationship management
- Conflict de-escalation
- Effective communication
- Time management and prioritization
Professional Experience Highlights
- Investigated problems by gathering relevant details and analyzing possible solutions.
- Responded to a variety of customer inquiries, resolving issues quickly and effectively.
- Consistently met or exceeded performance metrics for response time, resolution rate, and customer satisfaction.
- Implemented creative solutions to unique customer challenges, resulting in repeat business and positive feedback.
Certification
- Excel trained certificate
Computer Skills
- Adobe,
- Canva
- Powerpoint,
- Microsoft Excel
- Microsoft Word
Languages
- Fluent in English
- Proficient in Spanish
Hobbies and Interests
- Fitness
- Nutrition
- Music
- Traveling
Work Eligibility
Eligible to work in the U.S. with no restrictions
Timeline
Guest Advocate–Service and Engagement
Target
10.2019 - Current
MBA -
The University of Texas Rio Grande Valley
Bachelor of Criminal Justice - Minor in Business Administration
The University of Texas Rio Grande Valley
Associates - Criminal Justice
South Texas College
Diploma -
James Nikki Rowe High School
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