Delaney Funk
Redding,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field and Sales Representative
TTI
01.2024 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through being available, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Store Manager
Starbucks
09.2018 - 09.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Mission Intern
Church
02.2018 - 06.2020
- Served as a liaison between mission teams and local partners, ensuring clear communication and collaboration during projects.
- I got up to talk in front of the congregation, and I built my skills with communication and helping others in any way I can
- Streamlined communication processes for mission teams to improve collaboration and efficiency.
- So this allows me to do those things and help them as well.
- Enhanced mission effectiveness by developing and implementing strategic plans for intern assignments.
Education
Bachelor of Arts - Liberal Studies
Arizona State University
Online12.2023
Some College (No Degree) - Business
Shasta College
Redding, CASkills
- Network development
- Revenue Generation
- Customer Retention
- Relationship Building
- Strategy Development
- Process Improvement
- Product Knowledge
- Consultative Sales
- Microsoft Excel
- Customer Relationship Management (CRM)
- Fast Learner
- Team Player
Pronouns
she, her, hers
References
- Sara Zalesney, Upward Bound Project Advisor, UC Davis School of Education, 1(530)521-4976
- Gaby Troehler, Store Manager at Starbucks, 1(530)828-8766
Certification
Paraprofessional License
Timeline
Field and Sales Representative
TTI
01.2024 - Current
Store Manager
Starbucks
09.2018 - 09.2023
Mission Intern
Church
02.2018 - 06.2020
Bachelor of Arts - Liberal Studies
Arizona State University
Some College (No Degree) - Business
Shasta College