Delaney Hales
Wasilla,AK
Summary
Driven, observant, and detail-oriented professional with four years customer service and nearly two years hospitality experience. Resourceful and communicative thinker desiring experience in Healthcare Management.
Overview
2
2
years of professional experience
Work History
Kitchen Expeditor
Chop House at Lake Lucille
Wasilla, AK
07.2023 - Current
- Maintained precise knowledge of menu items, encouraging productive communication between both kitchen staff and servers regarding questions about food.
- Enhanced customer fulfillment by ensuring timely delivery of well-prepared dishes.
- Coordinated plate presentations, confirming consistency of dishes appearance.
- Provided a sterile workspace by adhering to sanitation guidelines.
- Contributed in menu development discussions, offering input on dish and plating techniques from an expeditor perspective.
Head Hostess
Red Robin
Wasilla, AK
01.2023 - Current
- Trained and mentored new staff members to ensure coherent service quality and adherence to restaurant guidelines.
- Cultivated a welcoming atmosphere by greeting guests professionally upon arrival.
- Reduced wait times for guests by streamlining time efficient seating strategies.
- Coordinated large and small party reservations, ensuring consistent service from guests arrival through departure.
- Approached guest complaints with diplomacy, eagerness, and confidence, ensuring satisfactory resolutions were found in a timely manner.
Barista
Elwood's Drive Thru
Palmer, AK
03.2023 - 07.2023
- Encouraged an inviting atmosphere by greeting customers with a friendly demeanor, promoting a comfortable environment
- Contributed to a constructive team environment through coherent communication and collaboration with colleagues.
- Operated espresso machines, blenders, and coffee pots, adhering to company guidelines and food hygiene regulations.
- Aided in inventory management to maintain adequate stock levels and reduce food and drink wastage.
- Educated customers on specials, menu offerings, and personal recommendations for a more unique experience.
- Took advantage of upselling opportunities to enhance guests overall experience and company sales.
Education
High School Diploma -
Colony High School
Palmer, AK05.2023
Skills
- Leadership experience
- Customer Support Experience
- Computer Literate
- Adaptability
- Collaborative thinking
- Strong Initiative
- Dependability
- Persuasive Speaking Skills
Timeline
Kitchen Expeditor
Chop House at Lake Lucille
07.2023 - Current
Barista
Elwood's Drive Thru
03.2023 - 07.2023
Head Hostess
Red Robin
01.2023 - Current
High School Diploma -
Colony High School