Delaney Kim
Phoenix,AZ
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Vehicle Merchandise Team Lead
Carvana
08.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Built strong relationships with stakeholders through positive attitude and attentive response
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated with stakeholders to escalate and address advocate inquiries or technical issues.
- Followed up with stakeholders to verify optimal satisfaction following support engagement and problem resolution.
Vehicle Merchandise Specialist
Carvana
12.2020 - 08.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and identified solutions to technical problems.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Communicated with stakeholders to verify roots and causes of computer problems.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Delivery PUSH
Carvana
08.2019 - 12.2020
- Actively listen to customers and provide the best solution to their problems
- Be a great communicator and brand ambassador
- Skilled in escalated situations and be able to communicate our customer offerings and solutions
- Honed a heightened sense of urgency and attention to detail
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Advocate II
Carvana
05.2019 - 08.2019
- Actively listen to customers and provide the best solution to their problems
- Be a great communicator and brand ambassador
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Customer Advocate I
Carvana
10.2018 - 05.2019
- Actively listen to customers and provide the best solution to their problems
- Be a great communicator and brand ambassador
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Solutions Specialist
Verizon Wireless
09.2017 - 05.2018
- Actively listen to customers and provide the best solution to their problems,
- Build genuine customer relationships by earning loyalty and trust
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
Shift Leader
Nekter Juice Bar
03.2016 - 06.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Leader
Ritas Italian Ice
01.2015 - 05.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
BACHELOR OF SCIENCE - Business Administration
Arizona Christian University
05.2017
Skills
- Attention to Detail
- Team Leadership
- Outstanding Problem Solving
- Excellent Communication
- Relationship Driven
- Executor Under Pressure
- Reliable Judgment
- High Morals and Integrity
- Customer Service
- Production Monitoring
- Performance Monitoring
Strengths Finder
- Includer
- Developer
- Empathy
- Positivity
- Adaptability
References
Michael Huddleston, 678.340.1757, SENIOR MANAGER AT CARVANA FOR 3 YEARS Nemanja Samailovic, 404.434.6582, ASSOCIATE DIRECTOR AT CARVANA FOR 2 YEARS Steven Strozewski, 480.335.0514, TEAM LEAD AT CARVANA FOR 13 MONTHS Derrick White, 909.843.5272, SENIOR MANAGER AT VERIZON FOR 9 MONTHS Rhett Hamilton, 801.230.7950, GENERAL MANAGER AT VERIZON FOR 3 MONTHS Anthony Lopez, 602.323.7998, SENIOR MANAGER AT NEKTER FOR 16 MONTHS Zach Anderson, 623.853.7963, DISTRICT MANAGER AT NEKTER FOR 16 MONTHS
Timeline
Vehicle Merchandise Team Lead
Carvana
08.2021 - Current
Vehicle Merchandise Specialist
Carvana
12.2020 - 08.2021
Delivery PUSH
Carvana
08.2019 - 12.2020
Customer Advocate II
Carvana
05.2019 - 08.2019
Customer Advocate I
Carvana
10.2018 - 05.2019
Solutions Specialist
Verizon Wireless
09.2017 - 05.2018
Shift Leader
Nekter Juice Bar
03.2016 - 06.2017
Shift Leader
Ritas Italian Ice
01.2015 - 05.2015
BACHELOR OF SCIENCE - Business Administration
Arizona Christian University