Delaney King
Bentonville
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Aviation industry. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Recruited to assist in the accounting department. Takes pride in the building and company to ensure it not only looks it's best but runs its best.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/ Accountant’s Assistant
Summit Aviation
09.2021 - Current
- Anticipate, suggest, and arrange needs of guests (fuel orders, rental cars, hangar space, after hours, etc.)
- Reconciles fuelings and invoices each month to identify and correct discrepancies
- Demonstrated a willingness to take on additional responsibilities as needed, showcasing adaptability and a strong work ethic that contributed positively to overall team success.
- Liaison between prospective students/club members and the flight school/club
- Ensures that all the billing for the flight school is completed and correct
- Coordinate arrivals/departures with the Line crew’s schedule
- Ensure smooth and efficient operations between line service, flight school/club, transients, and test center
- Balances work between retail, flight school inquiries, CSR email/phone, accounts payable, invoicing and reconciling, flight schedule, line crew, restocking and organizing
- Knowledgeable about all operations regarding the FBO
- Exemplified the company''s commitment to delivering exceptional service by always going above and beyond to meet customers'' needs and exceed their expectations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined communication channels for improved service delivery and customer relations management.
- Maintained accurate records of customer interactions, ensuring prompt follow-ups when necessary.
- Contributed to the training for new hires, ensuring a comprehensive understanding of company policies and procedures.
Sales Associate
TJ Maxx
12.2020 - 06.2021
Child Care Provider
Bright Harbor School
11.2019 - 03.2020
Nanny
Au Pair
01.2019 - 10.2019
- Provide childcare for 2 children ages 1 to 4
- Perform house work related to childcare; such as laundry, cleaning up after meals, tidying play areas, etc
- Transport children to and from school and events via car and public transport
- Cook healthy, well-balanced meals for the family five days a week
- Teach children safe behavior, social manners, and beginning early childhood education
Child Care Provider
Bright Harbor School
03.2018 - 12.2018
Preschool Teacher
First Christian Church, DOCK Preschool
01.2017 - 02.2018
Child Care Provider
Shinn’s Preschool and Nursery
09.2016 - 05.2017
After School Care
First Christian Church, Character Kids
10.2014 - 08.2016
Education
Professional Pilot Course -
Riverside Flight Center
General Studies
Arkansas Tech University
College Preparatory Courses -
Bentonville High School
Diploma -
Skills
- Excellent work ethic and attendance record
- Dependable
- Team player with ability to develop and maintain positive relationships
- Ability to prioritize
- Attention to detail
- Fast learner
- Organizational skills
- Punctual and Flexible
- Managing Multiple Tasks
Timeline
Customer Service Representative/ Accountant’s Assistant
Summit Aviation
09.2021 - Current
Sales Associate
TJ Maxx
12.2020 - 06.2021
Child Care Provider
Bright Harbor School
11.2019 - 03.2020
Nanny
Au Pair
01.2019 - 10.2019
Child Care Provider
Bright Harbor School
03.2018 - 12.2018
Preschool Teacher
First Christian Church, DOCK Preschool
01.2017 - 02.2018
Child Care Provider
Shinn’s Preschool and Nursery
09.2016 - 05.2017
After School Care
First Christian Church, Character Kids
10.2014 - 08.2016
Professional Pilot Course -
Riverside Flight Center
General Studies
Arkansas Tech University
College Preparatory Courses -
Bentonville High School