Delaney Koch
Oshkosh,WI
Summary
I am caring and hard-working with 5 years experience working with children and in child care. I have a passion for creating beneficial relationships with students. I am willing and open to learning new skills. I am skilled in assisting teachers with classroom functions, and individual and group instruction. I have knowledge of strategies to model positive behavior and maintain classroom discipline.
Overview
5
5
years of professional experience
Work History
Office Assistant
Schmeeckle Reserve
08.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained gift shop, museum, and bird viewing deck
- Maintained the meeting room assuring it was set up for upcoming classes and meetings.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Carter's And Oshkosh B'Gosh Childrenswear
06.2022 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions, ensuring accuracy in all financial exchanges.
- Built relationships with co-workers
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques.
Practicum Student
Boys & Girls Club Of Portage County
09.2023 - 12.2023
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Utilized culturally sensitive approaches when working with diverse populations, fostering an inclusive environment that catered to all students' needs.
- Collaborated closely with supervisors to discuss case progressions, receive guidance on best practices, and ensure ethical decision making.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Developed positive rapport with students through empathetic listening and genuine interest in their lives outside of school.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
Sales Associate
Areopostale
06.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions, ensuring accuracy in all financial exchanges.
- Built relationships with co-workers
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Private Nanny
Scheivert Family
07.2020 - 06.2022
- Afterschool and Occasional Weekend Nanny for four young children (3-4, 6-7, 9-10, 11-12 years of age).
- Developed strong relationship with parents, maintaining open communication about each child's progress and needs.
- Oversaw household duties such as light housekeeping tasks and running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Provided safe transportation to and from some extracurricular activities, and other events.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Encouraged social interactions through playdates, group outings, and community events.
Private Nanny
Morris Family
05.2019 - 09.2019
- Summertime Nanny to Two Young Children (4 years old and 7 years old)
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Prepared healthy, age-appropriate snacks and meals.
Education
No Degree - Elementary Education
University of Wisconsin - Stevens Point
Stevens Point, WIHigh School Diploma -
West High School
Oshkosh, WI06.2023
Skills
- Positive Attitude
- Time Management
- Verbal Communication
- Strong Problem Solver
- Reading and Storytelling
- Early Childhood Education
- Positive Reinforcement
- Emotional Support
- Social skill development
- Early Childhood Development
- Educational Support
- School-age child care
Timeline
Practicum Student
Boys & Girls Club Of Portage County
09.2023 - 12.2023
Office Assistant
Schmeeckle Reserve
08.2023 - Current
Sales Associate
Carter's And Oshkosh B'Gosh Childrenswear
06.2022 - 04.2024
Sales Associate
Areopostale
06.2022 - 09.2022
Private Nanny
Scheivert Family
07.2020 - 06.2022
Private Nanny
Morris Family
05.2019 - 09.2019
No Degree - Elementary Education
University of Wisconsin - Stevens Point
High School Diploma -
West High School