Delaney La Cerva
Austin,TX
Summary
Empathetic and compassionate mental health professional currently working at 911 taking mental health calls and attending UT'S MSSW program. Successful at navigating high stress situations with a commitment to providing validating support to a diverse group of clients from a trauma-informed and strengths-based perspective.
Overview
5
5
years of professional experience
Work History
Programs Intern
Travis County Correctional Complex
08.2024 - Current
- Facilitates psychoeducational, processing, and therapeutic groups in subjects including healing trauma, increasing leadership, and fostering healthy relationships.
- Utilizes a variety of therapeutic approaches such as Solution-Focused Brief Therapy, Motivation Interviewing, Cognitive Behavioral Therapy, and Mindfulness-Based Cognitive Therapy to promote positive behavior change and emotional growth in one-on-one sessions.
- Works with clients to produce individualized counseling plans for short-term and long-term goals to increase client autonomy and self-determination.
- Works collaboratively with supervisor and other interns to problem-solve around systemic and policy-related barriers to service access.
- Engages in educational opportunities to increase knowledge of experiences of system impacted women, especially those with additional vulnerable identities.
911 Mental Health Specialist
Integral Care
06.2023 - Current
- Conducts clinical screenings and assesses the mental health status of individuals calling 911 to determine appropriate responses and interventions.
- Utilizes de-escalation techniques to manage individuals in crisis, ensuring safety while providing support and appropriate interventions
- Works closely with 911 call center personnel and other emergency responders to provide expert mental health guidance and consultation during high-pressure situations.
- Facilitates connections between individuals in crisis and community-based mental health services, ensuring they receive the appropriate care and support.
- Performs follow-up calls with individuals to check on their well-being and provide ongoing support, when necessary.
- Implements strategies to divert individuals in mental health crisis away from law enforcement involvement and toward specialized mental health resources.
Crisis Hotline QMHP
Integral Care
01.2020 - 06.2023
- Delivered empathetic, non-judgmental crisis intervention to individuals in emotional and mental distress.
- Conducted comprehensive risk assessments and implemented safety planning strategies to ensure the well-being of callers.
- Applied therapeutic techniques to validate emotions and provide emotional support during crisis situations.
- Connected individuals to relevant community resources and assisted in navigating access to mental health services.
- Maintained accurate, detailed documentation of all client interactions in accordance with organizational standards.
- Trained and mentored new hires, fostering a collaborative and supportive team environment.
- Demonstrated a strong ability to quickly acquire new knowledge and adapt to evolving situations.
- Excelled in a high-pressure, fast-paced work environment, delivering timely and effective crisis response.
- Provided information on available Integral Care services and facilitated seamless referrals to other departments when needed.
Education
Master of Science - Social Work
University of Texas At Austin
Austin, TX05-2026
Bachelor of Arts - Psychology
St. Edward's University
Austin, TX12.2019
Skills
- Microsoft Office
- Canva
- Trello
- Crisis Intervention
- Cultural Competence
- Problem Solving
- Active Listening
- Establishing Rapport
Honors And Certifications
American Association of Suicidology (AAS), CPR, Graduated Magna Cum Laude, Trustee Scholar Award, Dean's List
Timeline
Programs Intern
Travis County Correctional Complex
08.2024 - Current
911 Mental Health Specialist
Integral Care
06.2023 - Current
Crisis Hotline QMHP
Integral Care
01.2020 - 06.2023
Master of Science - Social Work
University of Texas At Austin
Bachelor of Arts - Psychology
St. Edward's University
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