Delaney LaMura
Valrico
Summary
Diligent manager with solid background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution. Possesses exceptional social skills, communication abilities and a customer service background. Dedicated to following health and safety guidelines and handling items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Moe’s Southwest Grill
08.2024 - Current
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in recruiting, hiring and training of team members.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Manager
Brandon Pizzeria
08.2019 - 01.2020
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours, and inventory movements.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Troubleshot equipment to reduce service calls and downtime.
- Cooperated with coworkers to improve customer experience and manage storefront.
Expo/Take-Out Server
P.F. Chang’s
10.2017 - 02.2018
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Continuously updated knowledge of menu options, allergens, ingredients, and nutritional information to better assist customers with their selections.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Promoted new menu items or specials, driving sales growth for featured products or limited-time offers.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Contributed to team success by assisting colleagues during busy periods or covering shifts as needed.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
Shift Manager
Krystal
11.2016 - 10.2017
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Drive Thru Cashier
Steak N Shake
08.2015 - 11.2016
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
Certified Nursing Assistant - CNA/PCT
Southern Technical College
Brandon, Fl 05-2021
Skills
- Staff management
- Inventory control
- Team leadership expertise
- Employee relations
- Customer retention
- Customer service
- Employee motivation
- Quality assurance
- First Aid/CPR Certified
Timeline
Assistant General Manager
Moe’s Southwest Grill
08.2024 - Current
Shift Manager
Brandon Pizzeria
08.2019 - 01.2020
Expo/Take-Out Server
P.F. Chang’s
10.2017 - 02.2018
Shift Manager
Krystal
11.2016 - 10.2017
Drive Thru Cashier
Steak N Shake
08.2015 - 11.2016
Certified Nursing Assistant - CNA/PCT
Southern Technical College
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