Delaney Mathews
Nurse Extern, Future RN
Universal City,United States
Summary
I'm a nursing student with Nurse Extern, PCT/PCA, and Customer Service experience. As a former sales representative and server, I gained service experience, grew my interpersonal skills, and thrived in fast-paced work environments while working under pressure. After my first semester of nursing school, I entered the patient care field and further solidified my passion for caring for patients by working as a Nurse Extern and PCA. I mastered time management while working full-time hours and studying through nursing school. I have integrity in my work and strive for compassionate patient care through evidence-based practices that I look forward to bringing to my patients.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Nurse Extern
Methodist Hospital Northeast
, United States
05.2022 - Current
- Resource Team - Cross Trained as ER Tech (Triage)
- Collected, labeled and transported specimens to prepare for laboratory testing.
- Recorded vital signs and intake and output of patients and documented information on EHR.
- Starting and assessing IV's for labs as well as initiating fluids when ordered.
- Administered EKG's for patients
- Worked the ER window prioritizing patients for emergency care with RN supervision.
- Participate in the implementation of nursing care plans by performing direct/ indirect patient care w/ the supervision of the licensed nurse
- Obtain & record initial & ongoing patient information throughout the cycle of care, including admissions data, vital signs, height & weight, blood pressure, oxygen saturation, blood glucose levels, intake & output, & calorie counts
- Provide or assist w/ non-medicated support care & tasks.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Assist patients w/ activities of daily living
- Administered different therapies and medications in line with physician orders and treatment plan.
- Follow patient, employee policies & protocols, including hand hygiene, universal precautions, personal protective equipment, & adherence to isolation procedures
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Prepare & maintains a chart on each patient admitted
- Monitored patient reactions after administering medications and IV therapies.
- Advocated for and strived to protect health, safety and rights of patient.
- Assist provider in obtaining medical records & diagnostic results
- Promote consistent, positive patient interactions that advance the agenda of unparalleled patient service
- Demonstrate caring & empathy in all interactions & advocate for patient- & family-centered approach in all decisions and actions
- Demonstrate excellent, clear communication skills, including active listening.
Patient Care Associate
North Central Baptist Hospital
San Antonio, United States
12.2021 - Current
- PRN, worked FT until 04/2022
- Home unit of Pediatrics- floated to other units (Nursery, PCU, Orthopedics, Post-partum, Med Surg/Tele, CVU, Oncology, and Sitter when needed):
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe and well-organized patient environment.
Overnight Stocker
Walmart, Spring
, United States
05.2021 - 12.2021
- Maintains inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions; and correcting shelf capacities
- Maintains merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing Page 3 of 5 product displays; signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise
- Receives and stocks merchandise throughout the facility and organizes and maintains the backroom by following company safety, cleaning, and operating procedures.
Customer Service Specialist
J.Crew
New York
09.2012 - 05.2021
- Provided exceptional customer service and readiness to help
- Became a JCrew Ambassador September 2013
- Held a ranking in the Top 15% throughout the Texas Call Center while on calls
- Comfortable with multitasking with multiple resources open on the computer while communicating professionally with multiple customers and multiple team members
- Comfortable troubleshooting technology issues
- Cross-trained in multiple departments (Email/Chat, International, and Personal
- Stylists)
- Team player by keeping a positive attitude during peak times and offering help where applicable
- Kept close attention to detail
- Communicated frequently and well with leadership
- Commended for flexibility in changing work hours to accommodate workflow needs
- Trained in multiple point of sale systems and communication systems over 8.5 years of service.
Starbucks, Barista
San Antonio, United States
04.2012 - 09.2012
- Provided excellent, prompt, professional customer service to start mornings on a positive note
- Worked well under pressure
- Mastered planning skills, punctuality, as well as multitasking skills while crafting multiple beverages accurately
- Maintained strong attention to detail
- Strong communication skills amongst team members
- Received Moves of Uncommon Greatness (M.U.G.) Award
Cashier
Target, Starbucks
09.2010 - 04.2012
- Cross-trained in multiple departments eventually working in the,
- Trained in loss prevention
- Mastered the skill of cash handling accuracy as a cashier
- Mastered communications skills via walkie-talkie with other team members as well as through intercom and phone communication with customers as an operator
- Commended for flexibility in changing work hours to accommodate workflow needs
Server
Sogo Restaurant
San Antonio, United States
12.2009 - 09.2010
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Storekeeper
WineStyles Tasting Station
San Antonio, United States
06.2009 - 12.2009
- Documented shipping and receiving records to confirm receipt of orders.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Welcomed customers to assist in selecting appropriate merchandise and products.
- Served wine samples and made recommendations for customers based off their preferences and needs.
Server
The Republic House
San Antonio, United States
09.2009 - 11.2009
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Server
Sake Café
San Antonio, TX
04.2009 - 08.2009
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Cultivated warm relationships with regular customers.
Server
Aladdin's Lebanese Restaurant
San Antonio, United States
11.2008 - 04.2009
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Retail Sales Associate
SteinMart
San Antonio, FL
05.2008 - 11.2008
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
Busser
Boston's Gourmet Pizza And Grill
San Antonio, United States
03.2006 - 08.2006
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Server
Chuck E Cheese
San Antonio, United States
02.2006 - 03.2006
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Associate Degree - Science of Nursing, RN
San Antonio College
San Antonio, TX 08.2021 - 05.2023
High School Diploma - General Studies
Ronald Reagan High School
San Antonio, TX 08.2005 - 05.2008
Skills
Health & SafetyService QualityCustomer Service
Collecting vitals
Patient and family advocacy
Intravenous therapy
Preventive health
Proper catheter insertion/removal
Direct Patient Care
Performing EKGs
Newborn care
Patient Assessments
Feeding assistance
Infant vitals monitoring
Oxygen saturation standards
Breastfeeding education
Patient discharge
Infection control measures
Medication Administration
Professional bedside manner
HIPAA education
Lab result interpretation
Emergency Procedures
Strong clinical judgment
Relationship building
Foley catheters
Feeding pumps understanding
Citrix, Meditech, and Epic use
Vaccine administration
Postpartum counseling
Patient check-ins
Certification
Basic Life Support for Healthcare
Additional Information
- Basic Life Support for Healthcare Providers (BLS). American Heart Association. Issued Dec 2021 · Expires Dec 2023. Credential ID 215417827440
- Basic Life Support for Healthcare Providers (BLS). American Red Cross. Issued Jun 2021 · Expires Jun 2023. Credential ID 00MBQA7
Timeline
Nurse Extern
Methodist Hospital Northeast
05.2022 - Current
Patient Care Associate
North Central Baptist Hospital
12.2021 - Current
Associate Degree - Science of Nursing, RN
San Antonio College
08.2021 - 05.2023
Overnight Stocker
Walmart, Spring
05.2021 - 12.2021
Customer Service Specialist
J.Crew
09.2012 - 05.2021
Starbucks, Barista
04.2012 - 09.2012
Cashier
Target, Starbucks
09.2010 - 04.2012
Server
Sogo Restaurant
12.2009 - 09.2010
Server
The Republic House
09.2009 - 11.2009
Storekeeper
WineStyles Tasting Station
06.2009 - 12.2009
Server
Sake Café
04.2009 - 08.2009
Server
Aladdin's Lebanese Restaurant
11.2008 - 04.2009
Retail Sales Associate
SteinMart
05.2008 - 11.2008
Busser
Boston's Gourmet Pizza And Grill
03.2006 - 08.2006
Server
Chuck E Cheese
02.2006 - 03.2006
High School Diploma - General Studies
Ronald Reagan High School
08.2005 - 05.2008