Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Delaney Mathews

Nurse Extern, Future RN
Universal City,United States

Summary

I'm a nursing student with Nurse Extern, PCT/PCA, and Customer Service experience. As a former sales representative and server, I gained service experience, grew my interpersonal skills, and thrived in fast-paced work environments while working under pressure. After my first semester of nursing school, I entered the patient care field and further solidified my passion for caring for patients by working as a Nurse Extern and PCA. I mastered time management while working full-time hours and studying through nursing school. I have integrity in my work and strive for compassionate patient care through evidence-based practices that I look forward to bringing to my patients.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Nurse Extern

Methodist Hospital Northeast
, United States
05.2022 - Current
  • Resource Team - Cross Trained as ER Tech (Triage)
  • Collected, labeled and transported specimens to prepare for laboratory testing.
  • Recorded vital signs and intake and output of patients and documented information on EHR.
  • Starting and assessing IV's for labs as well as initiating fluids when ordered.
  • Administered EKG's for patients
  • Worked the ER window prioritizing patients for emergency care with RN supervision.
  • Participate in the implementation of nursing care plans by performing direct/ indirect patient care w/ the supervision of the licensed nurse
  • Obtain & record initial & ongoing patient information throughout the cycle of care, including admissions data, vital signs, height & weight, blood pressure, oxygen saturation, blood glucose levels, intake & output, & calorie counts
  • Provide or assist w/ non-medicated support care & tasks.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Assist patients w/ activities of daily living
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Follow patient, employee policies & protocols, including hand hygiene, universal precautions, personal protective equipment, & adherence to isolation procedures
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Prepare & maintains a chart on each patient admitted
  • Monitored patient reactions after administering medications and IV therapies.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Assist provider in obtaining medical records & diagnostic results
  • Promote consistent, positive patient interactions that advance the agenda of unparalleled patient service
  • Demonstrate caring & empathy in all interactions & advocate for patient- & family-centered approach in all decisions and actions
  • Demonstrate excellent, clear communication skills, including active listening.

Patient Care Associate

North Central Baptist Hospital
San Antonio, United States
12.2021 - Current
  • PRN, worked FT until 04/2022
  • Home unit of Pediatrics- floated to other units (Nursery, PCU, Orthopedics, Post-partum, Med Surg/Tele, CVU, Oncology, and Sitter when needed):
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe and well-organized patient environment.

Overnight Stocker

Walmart, Spring
, United States
05.2021 - 12.2021
  • Maintains inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions; and correcting shelf capacities
  • Maintains merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing Page 3 of 5 product displays; signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise
  • Receives and stocks merchandise throughout the facility and organizes and maintains the backroom by following company safety, cleaning, and operating procedures.

Customer Service Specialist

J.Crew
New York
09.2012 - 05.2021
  • Provided exceptional customer service and readiness to help
  • Became a JCrew Ambassador September 2013
  • Held a ranking in the Top 15% throughout the Texas Call Center while on calls
  • Comfortable with multitasking with multiple resources open on the computer while communicating professionally with multiple customers and multiple team members
  • Comfortable troubleshooting technology issues
  • Cross-trained in multiple departments (Email/Chat, International, and Personal
  • Stylists)
  • Team player by keeping a positive attitude during peak times and offering help where applicable
  • Kept close attention to detail
  • Communicated frequently and well with leadership
  • Commended for flexibility in changing work hours to accommodate workflow needs
  • Trained in multiple point of sale systems and communication systems over 8.5 years of service.

Starbucks, Barista
San Antonio, United States
04.2012 - 09.2012
  • Provided excellent, prompt, professional customer service to start mornings on a positive note
  • Worked well under pressure
  • Mastered planning skills, punctuality, as well as multitasking skills while crafting multiple beverages accurately
  • Maintained strong attention to detail
  • Strong communication skills amongst team members
  • Received Moves of Uncommon Greatness (M.U.G.) Award

Cashier

Target, Starbucks
09.2010 - 04.2012
  • Cross-trained in multiple departments eventually working in the,
  • Trained in loss prevention
  • Mastered the skill of cash handling accuracy as a cashier
  • Mastered communications skills via walkie-talkie with other team members as well as through intercom and phone communication with customers as an operator
  • Commended for flexibility in changing work hours to accommodate workflow needs

Server

Sogo Restaurant
San Antonio, United States
12.2009 - 09.2010
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Storekeeper

WineStyles Tasting Station
San Antonio, United States
06.2009 - 12.2009
  • Documented shipping and receiving records to confirm receipt of orders.
  • Tagged merchandise and neatly stocked on shelves and display areas.
  • Welcomed customers to assist in selecting appropriate merchandise and products.
  • Served wine samples and made recommendations for customers based off their preferences and needs.

Server

The Republic House
San Antonio, United States
09.2009 - 11.2009
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Server

Sake Café
San Antonio, TX
04.2009 - 08.2009
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Cultivated warm relationships with regular customers.

Server

Aladdin's Lebanese Restaurant
San Antonio, United States
11.2008 - 04.2009
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Retail Sales Associate

SteinMart
San Antonio, FL
05.2008 - 11.2008
  • Greeted customers and helped with product questions, selections and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean sales floor and straightened and faced merchandise.

Busser

Boston's Gourmet Pizza And Grill
San Antonio, United States
03.2006 - 08.2006
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Server

Chuck E Cheese
San Antonio, United States
02.2006 - 03.2006
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Education

Associate Degree - Science of Nursing, RN

San Antonio College
San Antonio, TX
08.2021 - 05.2023

High School Diploma - General Studies

Ronald Reagan High School
San Antonio, TX
08.2005 - 05.2008

Skills

Health & Safetyundefined

Certification

Basic Life Support for Healthcare

Additional Information

  • Basic Life Support for Healthcare Providers (BLS). American Heart Association. Issued Dec 2021 · Expires Dec 2023. Credential ID 215417827440
  • Basic Life Support for Healthcare Providers (BLS). American Red Cross. Issued Jun 2021 · Expires Jun 2023. Credential ID 00MBQA7

Timeline

Nurse Extern

Methodist Hospital Northeast
05.2022 - Current

Patient Care Associate

North Central Baptist Hospital
12.2021 - Current

Associate Degree - Science of Nursing, RN

San Antonio College
08.2021 - 05.2023

Overnight Stocker

Walmart, Spring
05.2021 - 12.2021

Customer Service Specialist

J.Crew
09.2012 - 05.2021

Starbucks, Barista
04.2012 - 09.2012

Cashier

Target, Starbucks
09.2010 - 04.2012

Server

Sogo Restaurant
12.2009 - 09.2010

Server

The Republic House
09.2009 - 11.2009

Storekeeper

WineStyles Tasting Station
06.2009 - 12.2009

Server

Sake Café
04.2009 - 08.2009

Server

Aladdin's Lebanese Restaurant
11.2008 - 04.2009

Retail Sales Associate

SteinMart
05.2008 - 11.2008

Busser

Boston's Gourmet Pizza And Grill
03.2006 - 08.2006

Server

Chuck E Cheese
02.2006 - 03.2006

High School Diploma - General Studies

Ronald Reagan High School
08.2005 - 05.2008

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Delaney MathewsNurse Extern, Future RN