Delaney Matthews
Little River
Summary
I am professional with a proven track record at Hollywood Hound Grooming, enhancing client satisfaction through exceptional appointment scheduling and customer service. Skilled in animal handling and maintaining cleanliness, demonstrating strong organizational abilities. Successfully trained new staff, optimizing workflow and promoting services. Dependable and empathetic, committed to delivering excellence in every task.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist, Bather, and Cleaner
Hollywood Hound Grooming
06.2022 - 11.2025
- Coordinated grooming appointments, optimizing daily workflow and enhancing client satisfaction.
- Maintained accurate client records and handled billing inquiries with attention to detail.
- Processed customer transactions efficiently using point-of-sale systems
- Trained new staff on reception procedures and customer interaction best practices.
- Supported marketing initiatives by promoting services and special offers to clients during visits.
- Answered phone promptly and directed incoming calls to correct offices.
- Bathed and groomed pets, ensuring adherence to safety and hygiene standards.
- Monitored pet behavior during baths, addressing any concerns for comfort and safety.
- Assisted groomers with prepping pets for haircuts, nail trims, and ear cleanings as needed.
- Maintained a clean and organized grooming area for optimal work flow and ensuring the health for both pets and staff members.
- Kept reception area clean and neat to give visitors a positive first impression.
- Assisted in inventory management, tracking supplies to ensure uninterrupted service delivery.
- Kept cages and kennels neat and sanitized.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
- Trained new staff on cleaning procedures and safety protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Team Member
Whataburger
03.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Delivered exceptional customer service by efficiently processing orders and managing transactions.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Operated register to process payments and collect cash payment for order totals.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Operated kitchen equipment safely, ensuring compliance with health and safety regulations.
- Assisted in training new crew members on operational procedures and customer engagement techniques.
Education
Associate in General Studies - General Studies
Temple College
Temple, TX05-2026
High School Diploma -
Academy Highschool
Little River, TX05-2022
Skills
- Organization skills
- Time management
- Honest and dependable
- Appointment scheduling
- Telephone skills
- Customer service
- Data entry
- Patience and empathy
- Microsoft Word
- Microsoft Excel
- Animal handling
- Cleaning and sanitizing
- Sweeping and mopping
Certification
- Animal CPR Training - May, 2025
- CPR Training - April, 2022
Timeline
Receptionist, Bather, and Cleaner
Hollywood Hound Grooming
06.2022 - 11.2025
Team Member
Whataburger
03.2021 - 06.2022
Associate in General Studies - General Studies
Temple College
High School Diploma -
Academy Highschool