Delaney Mattoon
Columbus,OH
Summary
Dynamic leader with a proven track record at River Vista Health and Wellness, excelling in team management and strategic planning. Cultivated high-performing teams, enhancing collaboration and employee engagement. Skilled in relationship building and decision-making, fostering a culture of continuous improvement while ensuring operational excellence and client satisfaction.
Overview
6
6
years of professional experience
Work History
Director of Utilization Management
River Vista Health and Wellness
11.2024 - 03.2025
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement and boosted overall team morale.
- Interacted well with insurance companies to build connections and nurture relationships.
Business Office Manager
River Vista Health and Wellness
11.2023 - 03.2025
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
UM Coordinator
River Vista Health and Wellness
10.2023 - 11.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Intake Coordinator
River Vista Health and Wellness
06.2019 - 10.2023
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Education
No Degree - Health Care Administration
DeVry University
Lisle, IL12-2025
Associate of Applied Science - Veterinary Science
Bradford Vet Tech Institute
Columbus, OH12-2016
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Team management
- Issues resolution
- Team building
- Client relations
Timeline
Director of Utilization Management
River Vista Health and Wellness
11.2024 - 03.2025
Business Office Manager
River Vista Health and Wellness
11.2023 - 03.2025
UM Coordinator
River Vista Health and Wellness
10.2023 - 11.2023
Intake Coordinator
River Vista Health and Wellness
06.2019 - 10.2023
No Degree - Health Care Administration
DeVry University
Associate of Applied Science - Veterinary Science
Bradford Vet Tech Institute
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