Summary
Overview
Work History
Education
Skills
Timeline
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Delaney Mattoon

Columbus,OH

Summary

Dynamic leader with a proven track record at River Vista Health and Wellness, excelling in team management and strategic planning. Cultivated high-performing teams, enhancing collaboration and employee engagement. Skilled in relationship building and decision-making, fostering a culture of continuous improvement while ensuring operational excellence and client satisfaction.

Overview

6
6
years of professional experience

Work History

Director of Utilization Management

River Vista Health and Wellness
11.2024 - 03.2025
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement and boosted overall team morale.
  • Interacted well with insurance companies to build connections and nurture relationships.

Business Office Manager

River Vista Health and Wellness
11.2023 - 03.2025
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.

UM Coordinator

River Vista Health and Wellness
10.2023 - 11.2023
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Intake Coordinator

River Vista Health and Wellness
06.2019 - 10.2023
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.

Education

No Degree - Health Care Administration

DeVry University
Lisle, IL
12-2025

Associate of Applied Science - Veterinary Science

Bradford Vet Tech Institute
Columbus, OH
12-2016

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Team management
  • Issues resolution
  • Team building
  • Client relations

Timeline

Director of Utilization Management

River Vista Health and Wellness
11.2024 - 03.2025

Business Office Manager

River Vista Health and Wellness
11.2023 - 03.2025

UM Coordinator

River Vista Health and Wellness
10.2023 - 11.2023

Intake Coordinator

River Vista Health and Wellness
06.2019 - 10.2023

No Degree - Health Care Administration

DeVry University

Associate of Applied Science - Veterinary Science

Bradford Vet Tech Institute

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Delaney Mattoon