Delaney McGonigal
Belleville,IL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Stay at Home Mom
Home
05.2021 - Current
1st Assistant Manager
Caseys General Stores Inc
07.2018 - 03.2021
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
- Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
- Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
Aid
The Early Years Inc
06.2017 - 05.2018
- Assist in supervising, teaching, and caring for children 6 weeks - 5 years old
- Assisted teachers with supervision and care of group of 4-10 children.
- Set up playroom and childcare areas for safety and cleanliness.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Arrived at assigned areas on time, prepared, and ready to work.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Built constructive and open relationships with families with forthright yet friendly communication.
Cashier
Caseys General Store Inc
03.2017 - 08.2017
- Helped with customer needs
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Upsold additional products and services to customers, increasing revenue.
Cashier/Shift Supervisor
Dominos Pizza
09.2015 - 10.2016
- Received customer order via telephone or at counter
- Ensured proper procedures were followed by associates
- Trained new employees
- Operated cash drawer, issue receipts, and made change as required
- Placed weekly product orders to ensure supplies were available
- Occasionally, delivered pizza orders when drivers were unavailable.
Cashier/Shift Supervisor
Dairy Queen
07.2011 - 05.2015
- Managed customer flow; evaluated trends, actively monitored, and optimized customer experience via time management of employees
- Ensured proper procedures were trained/followed by supervised associates
- Coordinated and provided break and lunch coverage of hourly associates
- Responsible for the supervision of hourly cashiering associates
- Operated cash drawer, issue receipts, and made change as required.
Education
High School Diploma -
Triad High School
Troy, IL05.2013
Skills
Decision-making capabilities
Operational Efficiency
Staff Training and Development
Goal Setting and Achievement
Sales Strategies
Employee Scheduling
Inventory Coordination
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Money handling abilities
Complaint Handling
References
- Willard Bryant, Risk Analyst, CSRA, 618-520-4131
- Josue Murillo, EMT, Abbott, 323-833-9909
- Addrianna Spruill, Day care aid, The Early Years Inc., 618-550-3562
Timeline
Stay at Home Mom
Home
05.2021 - Current
1st Assistant Manager
Caseys General Stores Inc
07.2018 - 03.2021
Aid
The Early Years Inc
06.2017 - 05.2018
Cashier
Caseys General Store Inc
03.2017 - 08.2017
Cashier/Shift Supervisor
Dominos Pizza
09.2015 - 10.2016
Cashier/Shift Supervisor
Dairy Queen
07.2011 - 05.2015
High School Diploma -
Triad High School