Delaney Miller
Allendale,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Sacred Heart Rehabilitation Center
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Public Affairs Intern
Young Marines
02.2018 - 08.2021
- Helped plan and execute private, company, and client events.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
- Assisted in developing media strategies and campaigns for client needs.
- Prepared social media posts and videos with eye for viral content strategies.
Education
Bachelor of Science - Psychology
Grand Valley State University
Allendale, MI12.2024
Associate of Arts - Psychology
Macomb Community College
Warren, MI05.2022
Skills
- Customer Service
- Special Requests
- Customer Order Management
- Data Evaluation
- Effective Written and Verbal Communication
- Digital Technology
- Professional Networking
- Pitching Media
- Public Engagement
Timeline
Customer Service Specialist
Sacred Heart Rehabilitation Center
06.2021 - Current
Public Affairs Intern
Young Marines
02.2018 - 08.2021
Bachelor of Science - Psychology
Grand Valley State University
Associate of Arts - Psychology
Macomb Community College
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