Delaney Natke
Hermitage,TN
Summary
Expert Professional with history of working across the hospitality sector, from upscale restaurants to local watering holes and large music venues. Looking to bring my engaging customer service skills to a challenging environment. Communicative Bartender/ Server/Assistant Manager dedicated to providing elevated service and providing unforgettable guest experiences. Creative leader offering experience providing service to large numbers of dinner guests. Detailed organizer of service-related operations with versatility, in stressful circumstances.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Wellness Institute
08.2023 - 11.2023
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Obtained payments from patients and scanned identification and insurance cards.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Server
Pinewood Social
04.2023 - 08.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Inspected dishes and utensils for cleanliness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Head Bartender
Celina's Bar And Grill
11.2022 - 04.2023
- Reviewed and updated safety protocols, ensuring staff were well-versed in emergency response procedures and first aid techniques.
- Obtained cash bank and stocked service bar to prepare for operation.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Artist representative
Movement Electronic Music Festival
06.2022 - 05.2023
- Strengthened relationships with existing clients by providing exceptional service and maintaining open lines of communication.
- Confirmed smooth operations between clients and talent by acting as liaison.
- Enhanced the agency''s reputation by adhering to ethical standards and maintaining professional conduct at all times.
- Coordinated logistics such as transportation and hotel accomodations for artists and management.
- Fostered a positive work environment within the agency, encouraging collaboration and ongoing professional development among team members.
- Coordinated successful events and exhibitions, showcasing the talent of represented artists to potential clients.
- Established long-term relationships with industry professionals for ongoing collaboration and networking opportunities.
Event hospitality manager
Green Sky Blue Grass Festival
06.2021 - 07.2023
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Evaluated and promptly resolved lodging facility operational issues.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Developed and implemented promotional strategies to increase occupancy.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
Assistant manager
Red Smoke BBQ restaurant
05.2021 - 12.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Bartender/Server
Front Row Bar & Grill
07.2020 - 05.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Master of Arts - vocal performance, music business
Detroit Institute of Music Education
Detroit05.2023
Skills
- Interpersonal awareness
- Negotiating contracts
- Artistic knowledge
- Relationship Building
- Order Management
- Food safety practices
- Sales Techniques
- High Energy and Stamina
- Guest Relations Management
- Professional Appearance
- Cleanliness standards
- Cool Under Pressure
Activities
I truly enjoy giving back by being involved with the people and world around me. Genuine benevolence is lending a helping hand to friends, family, community, or complete strangers whenever possible. Whether that takes the form of physical labor, monetary aid, or any other form of help one may need, helping others in whatever way I can at the given time is always my objective.
Certification
- Food and Drink Safety, ServSafe - 2020 to Present
Timeline
Front Desk Medical Receptionist
Wellness Institute
08.2023 - 11.2023
Server
Pinewood Social
04.2023 - 08.2023
Head Bartender
Celina's Bar And Grill
11.2022 - 04.2023
Artist representative
Movement Electronic Music Festival
06.2022 - 05.2023
Event hospitality manager
Green Sky Blue Grass Festival
06.2021 - 07.2023
Assistant manager
Red Smoke BBQ restaurant
05.2021 - 12.2022
Bartender/Server
Front Row Bar & Grill
07.2020 - 05.2022
Master of Arts - vocal performance, music business
Detroit Institute of Music Education
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