Delaney Nielsen
Grain Valley,MO
Summary
- Merchandiser at Central States Beverage Company, adept in boosting sales through strategic merchandising and exceptional customer service. Trained teams, enhancing service standards across Texas Roadhouse and Chick-fil-A. Expert in sales techniques and teamwork, significantly improving shopping experiences and operational efficiency.
Overview
3
3
years of professional experience
Work History
Merchandiser
Central States Beverage Company
01.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed merchandising strategy to efficiently move overstock.
Hostess/Togo Host
Texas Roadhouse
08.2022 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
FOH Team Member
Chick-fil-A
08.2021 - 04.2022
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Sni Valley Academy
Grain Valley, MO05.2023
Skills
- Reliable and punctual
- Friendly and outgoing
- Sales Techniques
- Time Management
- Multitasking
- Customer Service
- Organizational Skills
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Relationship Building
- Staff Training
Timeline
Merchandiser
Central States Beverage Company
01.2024 - Current
Hostess/Togo Host
Texas Roadhouse
08.2022 - 01.2024
FOH Team Member
Chick-fil-A
08.2021 - 04.2022
Sni Valley Academy
Similar Profiles
David WeberDavid Weber
Key Account Manager at Central States Beverage CompanyKey Account Manager at Central States Beverage Company
James RemerJames Remer
Beer Distributor at Central States Beverage CompanyBeer Distributor at Central States Beverage Company
Ruth ColemanRuth Coleman
Encompass Support at The Beverage Market DBA Capitol Beverage CompanyEncompass Support at The Beverage Market DBA Capitol Beverage Company