Delaney O'Brien
Clarkston, MI,United States
Summary
A highly reliable and creative individual with a strong work ethic and excellent interpersonal skills. Possesses comprehensive teaching, coordination and management abilities, as well as a friendly and sociable attitude and ability to connect with and educate people of all ages and abilities. A proactive team player with the ability to learn quickly and work effectively both independently and in a team setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hostess
Lucky's Malibu
Malibu, CA
03.2023 - 06.2024
- Managed reservations, To-Go orders, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Remembered names and special seating/food requests of regulars and investors, personalizing the experience for customers
Au-Pair
Gaia Monchieri
Pisogne, Province Of Brescia, IT
10.2023 - 01.2024
- I was hired as an Au-Pair for the Monchieri family to enhance their children's English language skills, increase their cultural development while providing a safe, fun and nurturing environment.
- Cared for 2 children, ages 3 and 10.
- Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
- Ensured that I was flexible regarding the families schedule.
- Used positive reinforcement at all times to reward, promote, and encourage good behavior.
- Helped with homework, studying and reading to enhance learning.
- I provided a rich experience for the children by offering a diverse range of indoor and outdoor activities, fostering both physical activity and creativity stimulation in a manner that was always child centered and student directed.
Camp Counselor/Team Leader
The Clarkston Family Farm
Clarkston, MI
07.2014 - 08.2023
- I've worked with up to 40 kids at a time from ages 3 to 12.
- I was in charge of teaching, organizing, gathering students, and running large/small group activities while making sure every child felt attended to
- I cleaned, setup stations and activities, communicated, and planed with other counselors, managers and parents.
- I've been working this job for 8 years now (most years as a volunteer)
Hostess/Event Coordinator
La Piazza
Los Angeles, CA
09.2022 - 01.2023
- Initially hired as a hostess and was responsible for greeting and seating guests, managing reservations, answering any questions about the menu or specials. I also assisted with other duties such as taking phone calls, processing takeout orders, and handling customer complaints.
- After a month of working as a hostess, I was promoted to the event coordinator position.
- As an event coordinator for La Piazza, I was responsible for planning and coordinating events such as private parties, corporate events, wedding receptions, Bat/Bar Mitzvahs and more.
- I coordinated with vendors, managed event budgets, created event timelines, preset menus, and oversaw the setup and breakdown of events.
- Both roles required excellent customer service skills, attention to detail, and the ability to multitask and work well under pressure.
Cashier
Bunkhouse Burgers
Clarkston, MI
07.2022 - 08.2022
- As a cashier I took food orders, assisted with food preparation, managed payments, and made sure the restaurant was cleaned and sanitized.
- I was able to deliver a high level of customer service to patrons using active listening and engagement skills.
- I learned a lot of fast paced problem solving skills and was able to handle customer inquiries and any complaints they might of had.
Barista
Alfred Coffee
Los Angeles, CA
09.2021 - 05.2022
- Alfred Coffee is a specialty coffee shop that focuses on community, craftsmanship, individuality and experience.
- I was trained on costumer service, making espresso, the origins of our coffee, steaming milk, and of course a little latte art!
- While being a barista at Alfred, I was able to connect with our customers, make quality drinks, stay clean and organized, create great relationships with my coworkers, and leave with a job well done.
Cashier and Customer Service
Clarkston Family Farm
Clarkston, MI
06.2019 - 09.2019
- I handled money, cleaned, organized, interacted and conversed with customers, handled fresh produce, and toured people around the farm informing them about this non-profit.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built loyal clientele through friendly interactions and consistent appreciation.
Worker
Uncle Peter's Pasties
Clarkston, MI
09.2016 - 02.2017
- During my time at Pete's Pasties, I restocked and prepared food, washed dishes, cleaned, and handles all transactions.
- I built strong, professional relationships with all my coworkers and cared for and connected with all customers, leaving them satisfied and wanting to come back!
Education
High School Diploma - Suma Cum Laude -
Clarkston High School
Clarkston05.2021
Skills
- Team Leadership
- Relationship Building
- Problem-Solving
- Client Relations
- Reliable and Trustworthy
- Customer Service
- Food Service Knowledge
- Special Events Planning
- Educational Support
- Child Care
Certification
- Driver's License - August 2019 to Present
- Food Handler Certification
- CPR/AED Certification - September 6, 2023 to 2025
Interests
As an artist, I have a deep passion for creating and expressing myself through various mediums such as painting, drawing, and sculpture. I also have a strong interest in education and enjoy sharing my knowledge and skills with others through teaching and mentoring. I love to be outdoors, exploring nature and finding inspiration in the natural world. Music also holds a special place in my heart, as I find it to be a powerful form of expression and a source of solace. I enjoy socializing with people, making new connections, and engaging in lively conversations. Whether through art, education, or simply spending time with others, I believe that connecting with people is what makes life rich and fulfilling.
Accomplishments
National Honors Society
The four basic requirements for membership are scholarship, leadership, service, and character. In order to be apart of this organization, one must maintain a GPA of 3.65 or higher and record a certain number of volunteer hours.
Timeline
Au-Pair
Gaia Monchieri
10.2023 - 01.2024
Hostess
Lucky's Malibu
03.2023 - 06.2024
Hostess/Event Coordinator
La Piazza
09.2022 - 01.2023
Cashier
Bunkhouse Burgers
07.2022 - 08.2022
Barista
Alfred Coffee
09.2021 - 05.2022
Cashier and Customer Service
Clarkston Family Farm
06.2019 - 09.2019
Worker
Uncle Peter's Pasties
09.2016 - 02.2017
Camp Counselor/Team Leader
The Clarkston Family Farm
07.2014 - 08.2023
High School Diploma - Suma Cum Laude -
Clarkston High School