Delaney O'Connor
Summary
To work hard, learn and contribute to a successful & productive team. Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Exceptional team leader with sound judgment, good planning abilities and interpersonal communication strengths. Focused on quality over quantity at all levels
Overview
33
33
years of professional experience
Work History
Dual General Manager
Wealth Hospitality Group
12.2024 - Current
- Oversee the entire operations of 115 room extended stay Home 2 Suites Hilton while simultaneously overseeing a 20 room Boutique hotel
- Control labor and expenses while optimizing time management to be at both properties on different days throughout the week.
- Recognize and implement maintenance tasks and duties to both preserve and improve the quality of the properties.
- Led employee engagement initiatives that improved morale, reduced turnover rates, and enhanced overall job satisfaction among staff members.
- Oversee hiring, training, and development of team members, creating a strong workforce dedicated to achieving company goals.
- Maximized operational excellence mentoring personnel on management principles,and company procedures.
General Manager
Resolute Road Hospitality The Newberry Hotel Tapestry Hilton
11.2023 - 10.2024
- Facilitated complete property renovation and brand change from Hilton DoubleTree to Hilton Tapestry while maintaining operations and implementing new brand standards.
- Conducted "punch list" inspections and worked closely with the contractors to ensure expected quality craftsmanship throughout entirety of renovations
- Maximized operational excellence mentoring personnel on management principles, and company procedures.
- Recognize and implement maintenance tasks and duties to both preserve and improve the quality of the properties.
- Cultivated and strengthened lasting team member relationships using strong issue resolution and dynamic communication skills.
Assistant General Manager
Resolute Road Hospitality, DoubleTree Hilton
02.2022 - 11.2023
- Assisted the General Manager in building a new team as we came in as new ownership and management. Establishing new standards and SOP's to drive up profit and scores from previous ownership and management.
- Daily involvement of operations from managing housekeeping, running and working the front desk, overseeing maintenance department and giving directions to the F&B Manager.
- Acted as General Manager and Assistant General Manager for six months when the GM was promoted to our Regional Manager. Until I was promoted to the General Manager
- Helped maintain all company policies and procedures
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated, trained, and disciplined employees to maximize performance.
- Cultivated and strengthened lasting team member relationships using strong issue resolution and dynamic communication skills.
Assistant General Manager
Resolute Road Hospitality, Hilton Garden Inn
03.2020 - 02.2022
- Assisted the General Manager in any and all daily operations from managing housekeeping, running and working the front desk, overseeing maintenance department and giving direction to F&B Manager.
- Worked together with all department managers and staff to elevate the scores of the hotel.
- Helped maintain all company policies and procedures
- Conducted employee reviews and disciplinary actions
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cultivated and strengthened lasting team member relationships using strong issue resolution and dynamic communication skills.
Food and Beverage Manager
Resolute Road Hospitality, Hilton Garden Inn
10.2018 - 03.2020
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Purchased food and cultivated strong vendor relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Sous Chef
Anthony's Home Port
01.2016 - 10.2018
- Oversee all operations of the kitchen including managing food costs, hiring, ordering, building a cohesive team, and ensuring customer satisfaction with high quality food standard.
- Planned and directed high-volume food preparation in fast-paced environment.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Line Cook
Blackbelly Market
01.2014 - 01.2016
- Assisted in the opening of restaurant and development of recipes
- Helped set the tone and standards for both the food and kitchen staff
- Worked the Grill in an open Kitchen, cooking several different cuts of meat, and assisted the Chef with plating food
- Also worked busy sauté station where people watched our every move
- The focus of food was farm to table and using local and sustainable products whenever possible
- We quickly garnered National attention and became a local favorite.
Kitchen Manager / Sous Chef
Le Bousquet
01.1999 - 01.2014
- Assisted Executive Chef in the full operations of the kitchen and staff, overseeing entirety of opening and closing procedures, day to day staffing and prep schedules
- Created nightly specials and menu changes
- Managed on-and-off premises catering, hiring, firing, and ordering of food and equipment
- Maintained equipment and managed food cost, enforcing standards of sanitation amongst all staff
- Managed labor, conducted pre-shift menu meetings, supervised and participated in the breakdown and cleaning of the kitchen
- Cooked nightly on the line in either the grill or sauté positions
- Made stocks and sauces, butchered all seafood and meat while maintaining the highest of quality of standards in all elements of dinner service
- Acted as Head Chef in the absence of the Executive Chef.
Lead Line Cook
Backcountry Gourmet
01.1997 - 01.1999
Sous Chef
Pleasant Beach Grill & Oyster House
01.1993 - 01.1997
Education
High School Diploma -
Spectrum Community School
Kingston, WA05-1992
Skills
- Staff training and development
- Operations management
- Performance analysis
- Human resources management
- Keen eye with attention to detail
- Exemplary Work Ethic
- Maturity and Self Direction
- Willingness to go the extra mile
- Ability to stay Cool, Calm, and Courteous at all times
Timeline
Dual General Manager
Wealth Hospitality Group
12.2024 - Current
General Manager
Resolute Road Hospitality The Newberry Hotel Tapestry Hilton
11.2023 - 10.2024
Assistant General Manager
Resolute Road Hospitality, DoubleTree Hilton
02.2022 - 11.2023
Assistant General Manager
Resolute Road Hospitality, Hilton Garden Inn
03.2020 - 02.2022
Food and Beverage Manager
Resolute Road Hospitality, Hilton Garden Inn
10.2018 - 03.2020
Sous Chef
Anthony's Home Port
01.2016 - 10.2018
Line Cook
Blackbelly Market
01.2014 - 01.2016
Kitchen Manager / Sous Chef
Le Bousquet
01.1999 - 01.2014
Lead Line Cook
Backcountry Gourmet
01.1997 - 01.1999
Sous Chef
Pleasant Beach Grill & Oyster House
01.1993 - 01.1997
High School Diploma -
Spectrum Community School
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