Delaney O'Haver
Vancouver,WA
Summary
Hands-on, dependable professional with 11 years of experience who thrives in fast-moving environments—whether coordinating daily service routes, responding to emergency calls, installing equipment with precision, or keeping production on schedule. Work experience across a variety of vocations including customer service, sales and sales support, field operations, and project management has made for a strong ability to stay organized, adapt quickly, and solve problems in a moment. Committed to showing up prepared, learning new systems and processes, and doing whatever it takes to keep work flowing smoothly. Communicates clearly, collaborates well with others, and takes pride in contributing to a team’s success.
Overview
11
11
years of professional experience
Work History
Carpet Cleaning Service Technician
PG Long
07.2023 - Current
- In my position as a carpet cleaning technician, I operate professional carpet-cleaning equipment to remove dirt, stains, and allergens from carpets, rugs, and upholstery. I also update and maintain proper contact information for over 65 different apartment complexes, property management companies, and retail customers. My carpet cleaning area consists of approximately 5,000 sq miles of Oregon and Washington. Daily job deadlines include AM and PM appointments, which I prioritize to meet both in one day throughout my operational territory. After forecasting upcoming job requirements and deadlines, I route my job locations in a way that will best utilize my time and minimize employer’s supplied resources. Throughout each job, I maintain comprehensive documentation by updating service records, noting before-and-after conditions, and recording customer feedback to support accurate scheduling and workflow tracking. Each day, I consistently respond to shifting customer and company priorities; flood calls, cancelled or rescheduled appointments, and last-minute emergency cleans. By identifying delays or resource gaps, actively adjusting routes or workloads, and notifying supervisors and field teams, I coordinate everything to maintain workflow continuity. I support safe work practices and operational compliance at every stage while responding to customer inquiries, resolving concerns, and ensuring a high level of satisfaction from the customer. I am the first and only technician in my department to receive multiple 5-star reviews from different customers. In November 2025, after being with the company for a little over 2 years, I was promoted to Lead Carpet Cleaning Technician. (2years, 5 months)
Production Team Member
Toyota Logistics Services
06.2022 - 04.2023
- As a production team member, I transported high value vehicles from their staged locations and drove them to their next staging location so they can safely get to their final destination to be sold. I also performed vehicle accessory installations in accordance with established quality guidelines. I was also tasked to manage inventory and collaborate with other production team members to incorporate forgotten best practices in workplace safety. I consistently exceeded daily production targets by employing the companies’ Kaizen’ protocols (Japanese production philosophy of continues process improvement) and was involved in multiple round-table meetings to brainstorm fresh ideas for production efficiency. (10 months)
Field Operations Specialist
Peloton Interactive
08.2020 - 02.2022
- As a field operations specialist I was responsible for a variety of tasks. At the warehouse, I built and executed daily service routes based on staff availability, customer appointments, and geographic efficiency, while coordinating the field operations team schedules, assessing bike quality and readiness, and optimizing delivery route timelines. In the field, I assembled, connected, calibrated, and installed exercise equipment in customer homes and businesses, while diagnosing and repairing defective components to minimize downtime and maintain service continuity. I actively responded to delays, and emergencies by reassigning work, communicating with supervisors and customers, and maintaining accurate documentation to support resource planning, quality control, and compliance with company standards. This was one of the most impactful and enjoyable roles I’ve held professionally. (1 year, 6 months)
Project Support & Lead Generation
Independent Contractor
01.2019 - 01.2022
- In 2019 & 2022, respectively, I worked for a business development specialist in the construction industry. I coordinated appointment scheduling, managed customer data within the companies’ CRM (NetSuite), and routed project data workflows while maintaining a clear and streamlined schedule. I built and maintained a tracking system that supported the clients’ decision-making, resource allocation, and deadline management for existing and future construction projects. I completed all of these duties with timely execution and minimal supervision. Once the client applied the tracking system I developed to their daily workflow, I was able to boost their sales pipeline by 1400%. I communicated proactively with the client and followed up to ensure I was aligned with them on their goals, project timelines, and deliverables. This work strengthened my ability to reorganize projects and present information in a clear, orderly, and structured manner.(5 months total)
Accessory Installer 2
Auto Warehousing Company
06.2018 - 10.2019
- In my role as an Accessory Installer 2, I executed my daily assigned workload plan by interpreting asset and inventory forecasts to ensure business needs were met in alignment with department guidelines. I allocated and tracked the resources required to accomplish daily production goals by routing electrical wiring and installed components in vehicles, adhering to technical specifications for each assembly, and following safety standards for each installation. Throughout the workday, I adapted to changing resource availability and evolving production expectations while maintaining efficiency and safety. I also collaborated closely with other departments—maintaining transparency, communicating proactively with the Parts and QC departments to resolve misallocated resources, and partnering with qualified team members to develop solutions when operational challenges arose. (1 year, 4 months)
Yard Attendant
Insurance Auto Auctions
12.2014 - 06.2018
- As a yard attendant, my primary task was to maintain accurate inventory of vehicles and their associated resources such as parts, personal belongings, and vehicle-specific documentation. I developed into the primary trainer of temporary employees, training in safety protocols, site procedures, and documentation processes. Outside of my primary responsibility of inventory management, my secondary duties were resource allocation and coordinating with the office, forklift drivers and tow truck drivers to ensure our workflow was met with as little interruption as possible. I consistently responded to spontaneous and urgent needs by identifying issues quickly, employing appropriate solutions, and notifying key team members as conditions changed schedule in my fast-paced, deadline-driven environments. (3 years, 6 months)
Education
High School Diploma -
Prairie High School
Vancouver, WA01-2012
Accomplishments
Skills: Installation and repair, attention to detail, preventive maintenance, customer service, problem and issue resolution, flexible and adaptable, documentation and reporting, equipment troubleshooting, mechanical aptitude, quality assurance, analytical inspections, diagnostics expertise, time tracking, customer relationship management, project oversight, field service management, work order prioritization, problem-solving, task prioritization, safety management, organization, teamwork and collaboration, time management.
Certifications: WA State Life & Disability Insurance License (2019-2020)
Timeline
Carpet Cleaning Service Technician
PG Long
07.2023 - Current
Production Team Member
Toyota Logistics Services
06.2022 - 04.2023
Field Operations Specialist
Peloton Interactive
08.2020 - 02.2022
Project Support & Lead Generation
Independent Contractor
01.2019 - 01.2022
Accessory Installer 2
Auto Warehousing Company
06.2018 - 10.2019
Yard Attendant
Insurance Auto Auctions
12.2014 - 06.2018
High School Diploma -
Prairie High School