Delaney Orellana
North Olmsted,OH
Overview
3
3
years of professional experience
Work History
Customer Service
Dillard's
03.2023 - Current
- Provided exemplary customer service to guests.
- Displayed positive attitude while assisting multiple guests
- Directed cleaning, restocking, and customer service activities.
- Operated register to provide great customer service.
- Developed deep understanding of customer service principles and customer service best practices.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Restaurant Team Member
Raising Cane's
02.2022 - 12.2022
- Displayed excellent teamwork skills while working alongside fellow team members in fast-paced environment.
- Performed opening and closing duties as needed, ensuring restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Promoted positive work environment by maintaining professional attitudes and demonstrating respect for coworkers, management, and guests alike.
- Prepared food orders, cooking on grill and operating fry station.
Sales Associate
Burlington
02.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Psychology
Cleveland State University
Cleveland, OH05.2027
High School Diploma -
North Olmsted High School
North Olmsted, OH06.2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Activities
High School Extracurriculars:
- Mentoring program
- Difference makers club
- Key club
Timeline
Customer Service
Dillard's
03.2023 - Current
Restaurant Team Member
Raising Cane's
02.2022 - 12.2022
Sales Associate
Burlington
02.2021 - 08.2021
Bachelor of Science - Psychology
Cleveland State University
High School Diploma -
North Olmsted High School