Detail-oriented professional experienced in both customer service and classroom support. Managed customer inquiries while fostering a positive environment, ensuring effective communication and support for guests. Enhanced student engagement and satisfaction through conflict resolution and teamwork.
Overview
3
3
years of professional experience
Work History
Classroom Assistant
University Of Minnesota Duluth
Duluth, Minnesota
08.2025 - Current
Assisted faculty with lesson planning and classroom management.
Supported students in understanding course materials and assignments.
Organized classroom resources and maintained a conducive learning environment.
Facilitated communication between students and instructors to address academic concerns and enhance understanding.
Coordinated study groups and tutoring sessions, fostering peer support and collaborative learning.
Implemented classroom activities that promoted student engagement and active participation.
Offered students personalized educational, behavioral, and emotional support.
Restaurant Hostess
Whiskey Inferno
Savage, Minnesota
01.2023 - 08.2025
Greeted guests warmly upon arrival at the restaurant.
Managed reservations and organized seating arrangements efficiently.
Resolved customer inquiries and issues promptly, enhancing guest satisfaction.
Assisted servers by communicating guest needs and special requests.
Collaborated with kitchen staff to ensure timely service during peak hours.
Trained new hostesses on procedures and restaurant policies effectively.
Maintained knowledge of menu items to assist guests with recommendations.
Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Monitored server availability and table turnover to efficiently seat guests during busy periods.
Fulfillment Expert
Target
Savage, Minnesota
11.2023 - 02.2024
Established quality control systems, ensuring accurate order fulfillment prior to shipment.
Processed online orders to achieve timely fulfillment and enhance customer satisfaction.
Managed inventory levels to maintain stock availability and accuracy.
Utilized handheld scanners for tracking shipments and organizing products.
Provided technical support during peak periods, facilitating smooth team operations.