Summary
Overview
Work History
Education
Skills
Timeline
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Delaney Ritterbush

Seattle,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Server Team Lead

Farm 12
08.2021 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales by upselling higher-end products to customers.

Cashier

Chevron
01.2018 - 01.2019
  • Operated cash register for cash, debit, and credit card transactions with accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated drive-thru espresso stand
  • Took inventory & recorded all tobacco & alcohol sales
  • Balanced registers for following shifts & ran daily "end of day" reports.

Administrative Assistant

Summer Jackman - State Farm Insurance
09.2017 - 10.2018


  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Collected Debit/Credit payments, processed transactions and updated relevant records.
  • Scheduled office meetings and client appointments for staff teams.

Head Server

IHOP
01.2016 - 08.2017
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Trained staff members on use of POS system.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.



Education

High School Diploma -

White River High School
Buckley, WA
06.2014

Skills

  • Creative Thinker
  • Works well independently & In a team setting
  • Goal driven
  • Customer Support
  • Performance Optimization
  • Cash Handling
  • Team Member Training

Timeline

Server Team Lead

Farm 12
08.2021 - Current

Cashier

Chevron
01.2018 - 01.2019

Administrative Assistant

Summer Jackman - State Farm Insurance
09.2017 - 10.2018

Head Server

IHOP
01.2016 - 08.2017

High School Diploma -

White River High School

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Delaney Ritterbush