Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Delaney Rushing

Tampa

Summary

Dynamic professional with extensive experience at Sprouts Farmer Market, excelling in customer service and team leadership. Proven ability in office administration and report generation, enhancing operational efficiency. Recognized for developing onboarding materials and fostering a positive work environment, contributing to improved employee engagement and satisfaction.

Overview

7
7
years of professional experience

Work History

Back up Administration Coordinator

Sprouts Farmer Market
04.2024 - Current
  • Supported document management by organizing files and maintaining accuracy in records.
  • Managed inventory of office supplies, ensuring availability for daily operations.
  • Developed onboarding materials to enhance new employee orientation process.
  • Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
  • Managed confidential employee records, ensuring privacy and compliance with company policies and legal regulations.
  • Contributed to a positive work environment by organizing team-building activities that fostered camaraderie among colleagues.

Head Cashier

Sprouts Farmer Market
08.2019 - Current
  • Managed cash register operations, ensuring accurate transactions and efficient service.
  • Trained new cashiers on systems and customer service protocols to enhance team performance.
  • Resolved customer inquiries and complaints, promoting positive shopping experiences.
  • Conducted daily cash audits to maintain financial integrity and accountability.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers and optimal efficiency.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Cashier

Sprouts Farmer Market
08.2018 - 08.2019
  • Processed customer transactions accurately, ensuring swift service and reducing wait times.
  • Managed cash register operations, maintaining balanced drawers and preventing discrepancies.
  • Resolved customer inquiries and concerns, enhancing overall satisfaction and retention rates.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Science - Biomedical Sciences

University of South Florida
Tampa, FL
12-2023

Skills

  • Report generation
  • Meeting facilitation
  • Office administration
  • Verbal and written communication
  • Customer service
  • Team leadership
  • Attention to detail
  • Bookkeeping

Accomplishments

Appointed Safety Captain of the store since 2024. Recently appointed Culture Champion. I have been team member of the month twice in 2023 and 2024. I have helped plan and execute several Team Member Appreciation Weeks, and one that I was heavily involved in won a reward for the store. I have received two sprouts recognitions in the forms of a "care" pin and "own it" pin.

Interests

  • Creative Writing
  • Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Back up Administration Coordinator

Sprouts Farmer Market
04.2024 - Current

Head Cashier

Sprouts Farmer Market
08.2019 - Current

Cashier

Sprouts Farmer Market
08.2018 - 08.2019

Bachelor of Science - Biomedical Sciences

University of South Florida

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