Delaney Wixted

During my time working at Sabrina's Cafe in Collingswood, I learned important routines in maintaining a restaurant. I gained a lot of experience in providing guests with an exceptional experience through seating them and bringing their food to their table promptly. I learned how to handle team-work, multi-tasking skills, communication, and adaptability within the restaurant scene. I gained experience in welcoming guests, ensuring a seamless seating process, and managing waitlists, as well as effectively delivering the correct food to the correct table, acting as a messenger between the kitchen staff and dining area.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Answered customer questions about hours, seating, menu information, and more.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
• Helped in ensuring guests' food orders were correct and of exceptional quality
• Supported servers, other food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Experience in making non-alcoholic drinks for in-house and to-go orders
• Took to-go orders and informed of accurate wait times.
• Ensured to-go and pick up orders were correct and given to the right customer
• Increased restaurant efficiency by maintaining an organized host stand, including menus, waitlist logs, and seating charts.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
• Organized, stocked and cleaned establishment during shifts to maintain welcoming appearance.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Monitored dining area to anticipate customer needs, enhancing overall dining experience.
• Assisted customers with carry-out service.
• Addressed customer complaints and inquiries to verify satisfaction.

I worked as a seasonal employee at Morey's Piers for four years. I learned incredible customer service and communication skills. I grew in responsibility and reliability during my time there. I quickly became a trusted employee: handling money, training new hires, becoming a Team Leader, and being promoted to a supervisory position.

• Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
• Increased customer satisfaction by providing timely and professional assistance to players.
• Enhanced player experience by monitoring game performance and addressing technical issues promptly.
• Resolved player complaints, enabling a positive gaming environment for all users.
• Trained new Game Operators, ensuring consistent quality across the workplace.
• Monitored and managed a team of employees to ensure all duties were met, and to maintain a safe and positive workplace.
• Adapted quickly to new games within the company.
• Collaborated with other team members to improve overall game quality and functionality.
• Performed cash handling duties, provided change and was trusted in handling all of the money at the end of the shift.
• Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
• Answered guest questions to provide fun game experience.
• Explained and demonstrated games to assist guests.