Delaney O’Haver
Vancouver,WA
Summary
A motivated and results-driven aspiring sales professional with a strong foundation in lead generation, customer relationship management, and consultative selling. Skilled in identifying customer needs, qualifying leads, and delivering compelling presentations that drive revenue growth. Known for exceptional communication abilities, active listening, and a relentless focus on achieving sales targets. Eager to leverage a dynamic personality, competitive spirit, and strong work ethic to contribute to a high-performing sales team. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Carpet Cleaning Technician
PG Long
07.2023 - Current
- Operate carpet cleaning equipment and use appropriate cleaning agents to remove dirt, stains, and allergens from carpets, rugs, and upholstery
- Communicate with clients to understand their specific needs, explain the cleaning process, and provide estimates for services
- Keep accurate records of cleaning services performed, including before-and-after conditions and any customer feedback
- Identify opportunities to upsell additional services such as upholstery cleaning, stain protection treatments, or deodorizing services
- Address customer inquiries, concerns, or complaints, and ensure a high level of customer satisfaction throughout the service process
Production Team Member
Toyota Logistics Services
06.2022 - 04.2023
- Executed vehicle accessory installations with precision, adhering to established guidelines to ensure quality and consistency
- Efficiently managed inventory while upholding rigorous safety standards and protocols
- Regularly exceeded daily production quotas, significantly enhancing team productivity and operational efficiency
Field Operations Specialist
Peloton Interactive
08.2020 - 02.2022
- Delivered comprehensive product orientations for Peloton customers, ensuring a high level of satisfaction and understanding
- Assembled and staged Peloton products, installed necessary hardware and software, and addressed any technical issues directly on-site
- Oversaw fleet vehicle operations and delivery routes, maintaining clear and effective communication with customers throughout the process
Lead Generation Specialist
Self-employed
01.2019 - 01.2022
- Identified and filtered commercial construction projects, boosting sales pipeline by 1400%
- Created and managed a dynamic project spreadsheet, seamlessly integrating leads into NetSuite for streamlined tracking
- Scheduled and executed outreach activities, successfully securing discovery calls and engaging key decision-makers
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
Accessory Installer II
Auto Warehousing Company
06.2018 - 10.2019
- Executed light to medium complexity accessory installations on vehicles, both independently and as part of a team
- Ensured all installations met stringent production and quality standards, delivering consistent and reliable results
- Provided training for new team members on installation processes and best practices, enhancing overall team performance and efficiency
Yard Attendant I
Insurance Auto Auctions
12.2014 - 06.2018
- Followed Standard Operating Procedures for vehicle check-in, ensuring precise and efficient processing
- Set a company record by consistently surpassing daily production quotas, demonstrating exceptional productivity
- Provided training for temporary employees on company procedures and expectations, ensuring they were well-equipped to meet performance standards
Volunteer/Artist Recruiter/Stage Staff
The Extreme Tour
01.2014 - 11.2014
- Successfully identified and recruited artists for performances across various U.S
- Cities, contributing to the tour's success
- Managed all communications and logistical arrangements for artist accommodations, ensuring smooth and efficient event execution
- Assisted with the setup and teardown of stages at multiple events, ensuring timely and organized transitions
Education
High School Diploma -
Prairie High School
Vancouver, WASkills
- Prospecting
- Lead Generation
- Cold Calling
- Sales Presentation
- Closing Techniques
- Customer Relation Management
- Objection Handling
- Upselling and Cross-selling
- Storytelling
- Territory Management
- Consultative Selling
- Client Retention
- Sales Forecasting
- Pipeline Management
- Negotiation
- Conflict Resolution
- Instant Rapport Builder
- Customer Follow-up
- Dynamic Personality
- Positive Outlook
- Prioritization
- Scheduling
- Resource Allocation
- Project Planning
- Deadline Management
- Detail Oriented
- Salesmanship
- Basic accounting
- Problem-Solving
- Effective Communication
- Active Listening
- Adaptability and Flexibility
Timeline
Carpet Cleaning Technician
PG Long
07.2023 - Current
Production Team Member
Toyota Logistics Services
06.2022 - 04.2023
Field Operations Specialist
Peloton Interactive
08.2020 - 02.2022
Lead Generation Specialist
Self-employed
01.2019 - 01.2022
Accessory Installer II
Auto Warehousing Company
06.2018 - 10.2019
Yard Attendant I
Insurance Auto Auctions
12.2014 - 06.2018
Volunteer/Artist Recruiter/Stage Staff
The Extreme Tour
01.2014 - 11.2014
High School Diploma -
Prairie High School
Similar Profiles
Angela Marie BatesAngela Marie Bates
Construction Administrator at Launch Nw Via PG LongConstruction Administrator at Launch Nw Via PG Long
Jocelyn BaroaJocelyn Baroa
Cleaner at Pg Haji Tajjudin Bin Pg Haji HashimCleaner at Pg Haji Tajjudin Bin Pg Haji Hashim
Dovar TinlingDovar Tinling
Site Worker at PG Green constructionSite Worker at PG Green construction
Chalanda JohnsonChalanda Johnson
Accountant at JLD Cost ConsultingAccountant at JLD Cost Consulting
NOAH BATTLE IIINOAH BATTLE III
Account Manager at ZoominfoAccount Manager at Zoominfo