Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delani Huntoon

Blanchard,MI

Summary

I have worked for The Home Depot for over 28 years. I have held and maintained a license to operate a Fork Lift, Slip Sheet, OP, Lift Truck for over 27 of those years.


I have 5 children aging from 15-31 years old. I have had children on IEP's for over 25 years.


I am Vice-Chair for Michigan Hands & Voices, as well as being a Astra Advocate and was Guide By Your Side for this organization. I have been to many conferences over the years learning about Deaf/HH, Deaf Plus , Deaf Blind. I have also been a speaker at 3 conferences.


As a GBYS I met with many families, this job had children with various disabilities as well as hearing loss being one of them. I have cultivated positive relationship with these families and helped them with information that I was able to find to help them along their family journey.


As a ASTra Advocate my Job has been to support families to become the best advocate that they can be for their children through education and research of resources available.


Children have always been part of my life. From working in the church nursery to babysitting when I was 12 years old. I was planning on going into teaching. When I was in high school I taught 1st grade with a teacher advisor. I had 5 students that were struggling to keep up with the curriculum. I actively researched how to help them learn in their own way. through a lot of hard work and determination on all of our parts they where able to achieve the goals that were set out for them by the end of the school year.


Life had other plans and I was not able to complete the Teaching program that I was going for.


I was also a certified Nanny for 2 years. One of my Clients children was deprived of oxygen for a prolonged time during birth. This came with a long list of complications. I strive to listen to understand, even when the child/person does not have a typical form of communication. I was able to bring the glitter out in their eyes when interacting with them. talking with them asking them questions pausing for a response. asking their opinion on food choices. Their parents did not even know the child good respond the way their child learned to do in their own way.


I have many life experiences where i have interacted with children and adults with various disabilities.


I am a firm believer in supporting children to become a fully active member of society to the best of their ability, whatever that may look like for that individual.



Overview

28
28
years of professional experience

Work History

Special Services Associate

The Home Depot Inc
03.2015 - Current
  • Performed special service desk operations.
  • Operated cash register and assisted co-workers with complex transactions such as fixing problematic orders and facilitate resolutions on orders and installs when issues arise.
  • Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
  • Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
  • a member on our InFocus Safety team for more than 8 years
  • A coach for 5 years. I work one to one when extra time is needed to help the individual to succeed in their job. helping them understand the computer system as well as other programs that are used. and groups of new hires from all departments. going over policies and safety practices as well as various other concerns that came up.
  • Implemented initiatives to improve customer satisfaction and increase repeat business.
  • A part of the VOA comity (Voice of the Associate) we work on the overall moral of the Associates and go over data that has been collected via surveys to make this happen.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to help with special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Delivery Will Call Coordinator

The Home Depot Inc
02.2008 - 03.2015
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained contact with customers to request referrals.
  • Interpreted, audited and reconciled reports for accuracy or completeness.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department, or business.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Receiving Associate

The Home Depot Inc
12.2005 - 02.2008
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Recorded regular progress and issues with products.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Analyzed data to prepare reports and identify process improvements.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

ASTra Advocate/Guide by Your Side

Michigan Hands & Voices
03.2009 - Current
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
  • Answered telephone and coordinated meetings and conferences.
  • Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Provided key administrative assistance to senior management.
  • Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.

Special Order and Install Coordinator

The Home Depot Inc
04.2004 - 12.2005
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • double checked special orders for Doors and windows
  • oversaw and trouble that came up with installations of door, windows, carpet, and kitchens

Special Services Associate/Cashier Specialist

The Home Depot Inc
08.1995 - 12.2005
  • Performed special service desk operations.
  • Operated cash register and assisted co-workers with complex transactions such as special orders and returns.
  • Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
  • Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.

Education

High School Diploma -

Novi Christian Academy
Novi, MI
05.1992

Skills

  • Money Handling
  • Product Knowledge up to date for the whole store on products
  • Merchandising Knowledge
  • Client Service
  • I Have had a license to operate a Fork Lift, Reach Truck, Slip Sheet for 27 years and have used it accordingly
  • Friendly and Helpful
  • Customer Service
  • Special Orders

Timeline

Special Services Associate

The Home Depot Inc
03.2015 - Current

ASTra Advocate/Guide by Your Side

Michigan Hands & Voices
03.2009 - Current

Delivery Will Call Coordinator

The Home Depot Inc
02.2008 - 03.2015

Receiving Associate

The Home Depot Inc
12.2005 - 02.2008

Special Order and Install Coordinator

The Home Depot Inc
04.2004 - 12.2005

Special Services Associate/Cashier Specialist

The Home Depot Inc
08.1995 - 12.2005

High School Diploma -

Novi Christian Academy
Delani Huntoon