Delania Mojica
Bakersfield ,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
14
14
years of professional experience
Work History
Member Service Representative
Kern Family Health Care
08.2016 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Call Center Representative
Paramount Farms
01.2010 - 04.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Bakersfield Adult Schools
Bakersfield, CA06.1993
Skills
- Customer Service
- Customer Support
- Policy understanding
- Complaint Handling
- Calm and Professional Under Pressure
- Computer Skills
- Microsoft Office
- Understanding Customer Needs
- Professional telephone demeanor
- Issue and Complaint Resolution
- Remote Office Availability
- Call Documentation
Timeline
Member Service Representative
Kern Family Health Care
08.2016 - 03.2024
Call Center Representative
Paramount Farms
01.2010 - 04.2016
High School Diploma -
Bakersfield Adult Schools
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