Delanie Anders
Unionville,MO
Overview
13
13
years of professional experience
Work History
IT Technician
Farmers Bank of Northern Missouri
Unionville, MO
04.2014 - Current
- Provided technical support to staff for various banking applications.
- Maintained inventory of IT equipment and supplies for the bank.
- Documented technical procedures and user guides for staff reference.
- Provided technical support to users via telephone or remote access.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Participated in team meetings to discuss project status updates.
- Maintained positive working relationship with fellow staff and management.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Secretary/Salesperson
Nelson Electric
Unionville, MO
02.2013 - 04.2014
- Maintained organized filing systems for confidential documents and correspondence.
- Handled incoming calls and routed inquiries to appropriate departments.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Greeted visitors and directed to appropriate location or person.
- Handled confidential documents with discretion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - Business Management
NCMC
TrentonSkills
- Incident response
- IT inventory management
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Technical support
- Help desk operations
- Mobile device management
- Professionalism
- Multitasking
References
References available upon request.
Timeline
IT Technician
Farmers Bank of Northern Missouri
04.2014 - Current
Secretary/Salesperson
Nelson Electric
02.2013 - 04.2014
Some College (No Degree) - Business Management
NCMC