Delanie Dickens
Neosho,MO
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Osage Spring Bar & Grill
09.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Boosted social media engagement with the creation of compelling and visually appealing content.
- Provided expert guidance on federal, state, and local tax regulations, ensuring full compliance.
- Reviewed financial statements for accuracy in reporting taxable income and expenses.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
Managing Bartender
Spring Street Bar & Grill
05.2022 - 11.2023
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Created menus, advertisement flyers and managed business social media account.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Consulted with managers to organize special events and promotions.
Bartender Shift Manager
Sam’s Cellar
05.2020 - 05.2022
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server Trainer
Denny’s
09.2014 - 08.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
No Degree - Public Relations, Advertising, Communication
University of Arkansas
Fayetteville, AR 72701Associates - General Studies
Crowder College
601 Laclede Ave. Neosho, MO12.2018
High School Diploma -
Neosho High School
511 S. Neosho Blvd. Neosho, MO05.2016
Skills
- Adaptable & Attentive
- Accountability, Initiative
- Exceptional Critical Thinking Skills
- Interpersonal Skills
- Leadership & Organizational Skills
Timeline
General Manager
Osage Spring Bar & Grill
09.2024 - Current
Managing Bartender
Spring Street Bar & Grill
05.2022 - 11.2023
Bartender Shift Manager
Sam’s Cellar
05.2020 - 05.2022
Server Trainer
Denny’s
09.2014 - 08.2020
No Degree - Public Relations, Advertising, Communication
University of Arkansas
Associates - General Studies
Crowder College
High School Diploma -
Neosho High School
Similar Profiles
Samantha HuntSamantha Hunt
Restaurant Bar Manager at Osage SpringRestaurant Bar Manager at Osage Spring
Amy BrumfieldAmy Brumfield
Shelter Advocate at Osage Nation/Osage Nation Health SystemsShelter Advocate at Osage Nation/Osage Nation Health Systems
Nicola DamaNicola Dama
Bar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The WorldBar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The World
SHEALIA FINLEYSHEALIA FINLEY
Material Planner at Opal FoodsMaterial Planner at Opal Foods
Jennings JoshJennings Josh
Risk Management Analyst at Employer Advantage InsuranceRisk Management Analyst at Employer Advantage Insurance