Summary
Overview
Work History
Education
Skills
Timeline
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Delanie Frost

Norfolk,VA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Lane Bryant
02.2014 - 11.2014
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.

Cashier Team Lead

Ace Hardware
09.2009 - 02.2012
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

Sales Floor Team Member

Kohls Department Store
10.2008 - 09.2009
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Supported promotional plans by updating signage with price changes.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Education

Tacoma Community College
Tacoma, WA
09.2009

Skills

  • Store Policies and Procedures
  • Customer Service
  • Ability to Lift 40 Pounds
  • Assigning Tasks
  • Safety and Cleanliness Standards
  • Managing Cash Register
  • Building Customer Relationships and Loyalty

Timeline

Retail Sales Associate

Lane Bryant
02.2014 - 11.2014

Cashier Team Lead

Ace Hardware
09.2009 - 02.2012

Sales Floor Team Member

Kohls Department Store
10.2008 - 09.2009

Tacoma Community College

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Delanie Frost