Delanie Shippey
Monroe
Summary
Dedicated Funeral Director with extensive experience in coordinating sensitive services and maintaining high standards of care. Skilled in compassionate communication and time management, consistently ensuring families receive the support they need during difficult times.
Overview
9
9
years of professional experience
Work History
Funeral Director
Bacarella Funeral Home
Monroe, Michigan
11.2022 - Current
- Coordinated funeral services, ensuring compassionate support for grieving families.
- Managed logistics for transportation of deceased and necessary documentation.
- Oversaw preparation of remains, maintaining high standards of care and respect.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
Restaurant Hostess
Bob Evans Restaurant
Woodhaven, Michigan
10.2017 - 11.2022
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed waitlists using reservation systems, optimizing guest flow during peak hours.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new host staff on procedures, enhancing team efficiency and service quality.
- Monitored dining area for cleanliness and organization, maintaining inviting atmosphere.
- Resolved guest complaints swiftly, enhancing customer satisfaction and loyalty.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper handling of funds.
Education
Bachelor of Science - Mortuary Science
Wayne State University
Detroit, MI08.2023
High School Diploma -
Airport Senior High School
Carleton, MI05.2019
Skills
- Compassionate communication
- Regulatory compliance
- OSHA regulations
- Pricing structures
- Licensed embalmer in Michigan
- Sales and marketing
- Customer response
- MS word, excel, and outlook
- Time management
- Attention to detail
Timeline
Funeral Director
Bacarella Funeral Home
11.2022 - Current
Restaurant Hostess
Bob Evans Restaurant
10.2017 - 11.2022
Bachelor of Science - Mortuary Science
Wayne State University
High School Diploma -
Airport Senior High School