Delanie Weber

Server

Choctaw Casino & Resort - Durant

06.2020 - Current

Assisted guests with menu selections and provided recommendations to enhance dining experience.
Coordinated food and beverage orders efficiently between kitchen staff and patrons.
Maintained cleanliness and organization of dining area to ensure optimal customer satisfaction.
Supported team members in delivering exceptional service during peak hours.
Learned proper food handling and safety procedures to comply with health regulations.
Responded promptly to customer inquiries, ensuring timely resolution of issues.
Participated in training sessions to develop skills in hospitality and customer service best practices.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Set positive tone for entire dining experience as first point of contact for incoming guests.