Delanio Benford
Rockford,Illinois
Summary
Client-focused Employment Specialist with four years of experience working with clients from diverse career backgrounds to support comprehensive career searches. Tenacious advocate, supporting career seekers through rigorous job search processes.
Overview
7
7
years of professional experience
Work History
Employment Specialist/ Case Manager
Goodwill
01.2023 - Current
- Recognized client employment barriers and devised strategies to overcome those hurdles.
- Assessed individuals to identify skills, strengths, and interests for job placement.
- Conducted employer and community organization outreach to promote employment services.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Assisted clients in accessing additional resources such as training programs, educational courses, or financial assistance when needed.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Led job readiness and career-building workshops to uplift client confidence.
Re-engagement Specialist
Derrick’s House
01.2017 - 03.2019
- Enhanced client satisfaction by effectively addressing and resolving issues in a timely manner.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Analyzed data to identify trends and opportunities for improvement in customer engagement processes.
- Leveraged social media platforms to connect with clients and promote brand awareness, driving increased engagement rates.
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Participated in industry events and conferences as a representative of the company, strengthening professional networks while staying informed on emerging trends relevant to the role.
Education
Human Services
Rock Valley College
Rockford, IllinoisSkills
- Case Management
- Employee Coaching
- Program Planning
- Mandating Reporting
- Eligibility Screening
- Records Documentation
- Program Goals
- Employer Matching
Qualifications And Strengths
- Help establish and achieve goals
- Help develop strong communication skills
- Increase self-esteem and level of confidence
- Demonstrate accuracy, attentive to detail
Additional Skills And Abilities
- Able to provide guidance, structure and behavior management through group development and individual sessions
- Implemented conflict resolution and restorative justice practices
- Actively enrolled/instructed youth with online educational courses
- Translating ideas into action and guidance on all levels
Evaluation
- Assessment
- Active listening
- Communication
- Problem solving
- Collaboration
- Advocacy
- Critical thinking
- Time management
- Empathy
References
References are available upon request.
Timeline
Employment Specialist/ Case Manager
Goodwill
01.2023 - Current
Re-engagement Specialist
Derrick’s House
01.2017 - 03.2019
Human Services
Rock Valley College