Delanisha Mcclain
Chattanooga,United States
Summary
Proven to enhance patient experience and safety at American Family Care Lookout Valley, I excel in sterile specimen collection and maintaining OSHA standards. With a continuous learning mindset and expertise in blood collection techniques, I've significantly reduced contamination risks. My ability to multitask and calm demeanor under pressure have consistently improved operational efficiency and patient satisfaction. Skilled Phlebotomist with more than 1 year of experience in a fast-paced urgent care using variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients' fears or anxieties. Bring fresh perspective and strong commitment to quality and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Phlebotomy Technician
American Family Care Lookout Valley
08.2023 - Current
- Consistently followed protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Sanitizing and organizing the phlebotomy station to comply with OSHA guidelines
- Collecting specimens from patient and donors like, urine,sputum and throat swabs
Sandwich Artist
Subway
11.2021 - 04.2022
- Restocked and rotated stock in display case to mitigate stock loss.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Streamlined sandwich-making process to reduce wait times for customers.
- Optimized food storage procedures, minimizing waste and reducing costs.
Sales Associate
7-eleven
06.2020 - 05.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Food Runner
The Outpost Bar and Grill
09.2019 - 02.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Sales Representative
HomeGoods
03.2018 - 08.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Team Member
Burger King
02.2016 - 03.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Sales Associate
Payless Shoes
05.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sandwich Artist
Subway
01.2014 - 04.2015
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
Education
Associate of Science - Phlebotomy
Academy of Allied Health Careers
Chattanooga, TN01.2023
CNA
Paramount Training School
Palm Beach, FL2015
High School Diploma -
South Fork High School
Stuart, FL05.2010
Skills
- Continuous learning mindset
- Order of draw
- Specimen Transportation\ Specimen Labeling Procedures
- Sample Storage Procedures
- Blood collection techniques
- TB Skin Test\ Injections
- Stool \Urine Specimen Collection
- Ability to multitask\Self -motivated
- Specimen Collection
- Needle disposal safety
- Venipuncture
- Phlebotomy \CNA and Clinical training
- Sales Expertise
- Health education\HIPPA compliance
- Cash Handling
Certification
- Certified Phlebotomy Technician, National Health Career Association NHA - 05\01\2023
Timeline
Certified Phlebotomy Technician
American Family Care Lookout Valley
08.2023 - Current
Sandwich Artist
Subway
11.2021 - 04.2022
Sales Associate
7-eleven
06.2020 - 05.2021
Food Runner
The Outpost Bar and Grill
09.2019 - 02.2020
Sales Representative
HomeGoods
03.2018 - 08.2019
Team Member
Burger King
02.2016 - 03.2018
Sales Associate
Payless Shoes
05.2015 - 01.2016
Sandwich Artist
Subway
01.2014 - 04.2015
Associate of Science - Phlebotomy
Academy of Allied Health Careers
CNA
Paramount Training School
High School Diploma -
South Fork High School
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