Delanna Thomas
Washington,DC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Focused Administrative Assistant with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Tuckman-Barbee Construction
Bowie, MD
10.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Performed research to collect and record industry data.
- Maintained staff directory and company policy handbook for human resources department.
- Organized weekly staff meetings and logged minutes for corporate records.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Handled client correspondence and tracked records to foster office efficiency.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
Member Service Representative
Anderson Tax
Washington , DC
12.2009 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified customer identification and documentation for compliant transactions.
- Resolved customer issues through thorough dispute investigation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Maintained and managed customer files and databases.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Generated account activity reports to identify upgrade and sales opportunities.
- Developed, implemented and collated customer satisfaction surveys for improved insight.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Contract Management
Strayer University
Washington, DCSkills
- Spreadsheet Development
- Schedule Management
- Microsoft Office; Excel, Access, Word etc
- Availability Record Keeping
- Database Entry
- Document Scanning
- Calendar Management
- Reception Management
- File Organization
- Customer Engagement
- Answering Phones
- Billing and Invoicing
- Database Administration
- Telephone Reception
- Copying and Scanning
- Human Resources
- Recordkeeping and File Management
- Filing
- Memoranda Preparation
- Set Appointments
- Maintenance Requirements
Timeline
Administrative Assistant
Tuckman-Barbee Construction
10.2019 - Current
Member Service Representative
Anderson Tax
12.2009 - 11.2019
Contract Management
Strayer University
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