Delano Gibbs
Brooklyn,NY
Summary
A creative problem solver with a proven record in delivering high-quality, customer-focused service, resulting in increased customer retention. Motivated and adaptable, I thrive in unsupervised settings, quickly mastering new skills. I bring strong work ethic, exceptional interpersonal skills, and a commitment to providing positive and memorable customer experiences. Able to work under pressure, I am dedicated to meeting company needs and enhancing the organizational brand through consistent and organized practices.
Overview
11
11
years of professional experience
Work History
Traffic Checker
MTA
New York, NY
09.2021 - Current
- Managed setup and removal of temporary traffic control equipment and signs.
- Monitored and coordinated traffic during power outages and emergencies.
- Compiled traffic data into informational diagrams and written reports.
- Planned and completed group projects, working smoothly with others.
- Developed solutions to enhance vehicular flow and safety by analyzing traffic data.
- Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
Manager
Footlocker, Inc.
Brooklyn, NY
03.2015 - 10.2023
- Coaching, and motivating my team to drive sales that deliver exceptional customer service Acts as a partner between customers, sales associates and store leadership Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service Consistently up to date with the products and new technology to apply expertise and knowledge in customer interactions.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Community Outreach Expert
Behavioral Solutions
Brooklyn, NY
01.2013 - 03.2015
- Assisted in the educational and social development of students under the direction and guidance of the facilitator and classroom teachers
- Co-taught lesson components as determined by the teacher, leading small-group or individual instruction and discussion, and reviewing classwork material Established and maintained collaborative working relationships with students, parents, and staff to enhance the instructional environment; participate in parent-teacher and faculty meetings and events
- Maintained monthly outcome reports with program data for each client.
- Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
- Transported clients to job interviews, medical appointments and mental health visits to meet basic needs.
- Developed strength-based, solution-focused individualized goal and action plan to promote permanent housing and self-sufficiency.
- Developed and implemented short- and long-term case management initiatives to improve client programs.
Education
Some College (No Degree) - Psychology
York College
Queens, NYSkills
- Attention to Detail
- Corrective Action Planning
- Permit Review
- Data Analysis
- Speed Measurements and Recording
- Ordinances, Policies and Procedures
- Pedestrian Traffic Assessments
- Parking Space Planning
- Verbal and Written Communication
- GPS Expertise
- Valid New york Driver's License
- Microsoft PowerPoint
- Decision Making
- Critical Thinking
- Traffic Flow Expedition
- POS Systems
- Inventory Control
- Retail Operations
- Assignment Delegation
- Hiring and Training
- Pricing and Markdowns
- Store Opening and Closing
- Work Planning and Prioritization
- Team Building and Leadership
- Stock Management
- Problem-Solving
- Shift Scheduling
- Marketing and Promotions
- Staff Development
- Management Team Building
- Training Management
- Hiring and Onboarding
- Sales Promotion
- Budget Control
- Process Improvements
- Team Leadership
Timeline
Traffic Checker
MTA
09.2021 - Current
Manager
Footlocker, Inc.
03.2015 - 10.2023
Community Outreach Expert
Behavioral Solutions
01.2013 - 03.2015
Some College (No Degree) - Psychology
York College