Delano Harvey
Ashford,US
Summary
Dynamic Field Service Engineer with a proven track record at Fluence Energy, specializing in SCADA systems and renewable energy solutions. Leveraged expertise in PLC programming and exceptional problem-solving abilities to enhance system efficiency and reliability. Demonstrated commitment to safety and customer satisfaction, achieving significant operational improvements. Proficient Field Service Supervisor successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth. Field service engineer with several years of experience performing and repair, installation and troubleshooting. Adept at managing all administrative duties and educating customers about product usage and maintenance. Committed to staying updated on industry standards and technical service knowledge. Versatile Field Service Engineer with skills, knowledge and experience. Manages safe maintenance and repair of variety of complex tools and equipment involving mechanical, hydraulic, gas, diesel and electrical systems. Excellent diagnostic and troubleshooting skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Fluence Energy
Arlington, VA
11.2022 - Current
- Managed SCADA systems in renewable energy initiatives, boosting efficiency
- Conducted comprehensive diagnostics and repairs on energy storage systems for Fluence Energy clients.
- Collaborated with cross-functional teams to troubleshoot complex issues and develop innovative solutions.
- Implemented preventive maintenance strategies to reduce system downtime and enhance operational efficiency.
- Exemplify safe operations at ES sites following the Safety Management Plan guidelines
- Work closely with customers to ensure timely, professional and effective response to customer service needs.
- Support customer training during commissioning and as needed.
- Provide onsite diagnostic, troubleshooting and hands-on technical support.
- Assist Support Services Manager in active management of 3rd party service contractors.
- Lead Quality Control activities of completed work per Quality Plan.
- Facilitate and participate in formal maintenance management of ES sites through CMMS tool.
- Managed SCADA systems for renewable projects, optimizing performance and reducing downtime.
- Conducted comprehensive diagnostics and repairs on energy storage systems for Fluence Energy clients.
- Collaborated with cross-functional teams to troubleshoot complex issues and develop innovative solutions.
- Implemented preventive maintenance strategies to reduce system downtime and enhance operational efficiency.
- Demonstrate and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan.
- Work closely with customers to ensure timely, professional and effective response to customer service needs.
- Support customer training during commissioning and as needed.
- Provide onsite diagnostic, troubleshooting and hands-on technical support.
- Assist Support Services Manager in active management of 3rd party service contractors.
- Lead Quality Control activities of completed work per Quality Plan.
- Facilitate and participate in formal maintenance management of ES sites through CMMS tool
- Skills: Systems Engineering · Renewable Energy · Project Design · Communication
CONTROL SYSTEMS ENGINEER
Amazon.com
East Windsor, US
11.2021 - 11.2022
- Engineered control systems, enhancing efficiency and reliability across operations
- Led software teams to deliver client-focused solutions, achieving significant outcomes
- Designed high-safety architectures, improving operational efficiency
- Optimized PLC, HMI, and robotic programs, boosting performance
- Managed ICT equipment integration, ensuring seamless hardware and software operations
- Leveraged deep industry insights to anticipate client needs, developing cutting-edge software solutions for evolving automation landscapes
- Spearheaded cutting-edge control system enhancements, driving operational efficiency and reliability across Amazon's complex infrastructure
- Orchestrated software development teams, delivering client-centric solutions that substantially improved automation processes and user experience
- Architected high-safety systems, meticulously analyzing risks and implementing robust safeguards to enhance operational efficiency and compliance
- Revolutionized PLC, HMI, and robotic programs, foreseeing industry trends and implementing forward-thinking optimizations for peak performance
- Seamlessly integrated ICT equipment, fostering cross-functional teamwork to ensure cohesive hardware-software operations and system reliability
- Led software teams in delivering tailored automation solutions, markedly enhancing process efficiency and user experience
- Designed high-safety architectures, meticulously evaluating risks and implementing robust safeguards to boost operational effectiveness
- Revolutionized PLC, HMI, and robotic programs, anticipating industry trends and implementing forward-thinking optimizations
- Orchestrated seamless ICT equipment integration, fostering cross-functional teamwork to ensure cohesive system operations
- Pioneered advanced control systems, boosting operational efficiency and reliability across Amazon's complex infrastructure
- Led cross-functional teams in seamless ICT equipment integration, ensuring cohesive hardware-software operations and enhanced system reliability
- Architected high-safety systems, meticulously evaluating risks and implementing robust safeguards to elevate operational effectiveness
- Spearheaded software development projects, delivering tailored automation solutions that markedly improved process efficiency and user experience
- Spearheaded control system enhancements, boosting operational efficiency across Amazon's infrastructure
- Implemented cutting-edge solutions for complex automation challenges
- Led software teams in delivering tailored automation solutions, markedly improving process efficiency and user experience
- Focused on measurable outcomes and client satisfaction
- Designed high-safety architectures, meticulously evaluating risks and implementing robust safeguards
- Enhanced operational effectiveness through data-driven decision making
- Revolutionized PLC, HMI, and robotic programs, anticipating industry trends and implementing forward-thinking optimizations
- Drove innovation in control systems engineering
- Pioneered advanced control systems, enhancing operational efficiency across Amazon's complex infrastructure and driving technological advancements
- Led cross-functional teams in seamless ICT equipment integration, fostering cohesive system operations and improving interdepartmental synergy
FIELD SERVICE TECHNICIAN
Tesla
Rocky Hill, US
07.2020 - 01.2022
- Diagnosed PCS issues, enhancing system reliability and customer satisfaction
- Performed preventive maintenance on high voltage equipment, boosting efficiency
- Provided remote tech support, reducing downtime and improving service response
- Managed PCS software updates, maintaining performance and security
- Tested and calibrated PCS systems, ensuring precise functionality and compliance
- Performed meticulous PV array analysis, creating comprehensive case tickets that significantly enhanced technician efficiency
- Implemented cutting-edge diagnostic techniques for PCS issues, substantially improving system reliability and customer satisfaction
- Pioneered advanced PCS diagnostic techniques, substantially elevating system reliability and customer satisfaction in Tesla's electric vehicle ecosystem
- Conducted meticulous PV array analyses, creating comprehensive case tickets that markedly enhanced technician efficiency and service quality
- Streamlined remote tech support processes, significantly reducing system downtime and improving overall service response times for Tesla customers
- Executed precise testing and calibration of PCS systems, ensuring optimal functionality and strict compliance with industry standards
- Pioneered advanced PCS diagnostic techniques, elevating system reliability and customer satisfaction in Tesla's electric vehicle ecosystem
- Conducted thorough PV array analyses, creating comprehensive case tickets that enhanced technician efficiency and service quality
- Optimized remote tech support processes, reducing system downtime and improving overall service response times for Tesla customers
- Executed precise testing and calibration of PCS systems, ensuring optimal functionality and strict compliance with industry standards
- Implemented preventive maintenance strategies for high-voltage equipment, boosting overall system efficiency and reliability
- Developed advanced PCS diagnostic methods, enhancing system reliability and customer satisfaction for Tesla's electric vehicle ecosystem
- Analyzed and resolved PCS issues, enhancing system reliability and customer satisfaction
- Executed software updates on PCS systems, ensuring optimal performance and security
- Diagnosed and repaired PCS and MPS systems, minimizing downtime and operational costs
- Conducted maintenance on high voltage equipment, improving safety and efficiency
- Provided remote troubleshooting, maintaining seamless customer communication and support
- Developed innovative troubleshooting techniques for remote PCS diagnostics, significantly reducing on-site service calls and response times
- Optimized preventive maintenance protocols for high-voltage equipment, leading to a substantial decrease in unexpected system failures
- Fostered strong client relationships through clear communication, ensuring seamless problem resolution and high customer satisfaction
- Meticulously calibrated and tested PCS systems, guaranteeing optimal performance and adherence to industry standards
- Implemented advanced PCS diagnostics, reducing on-site service calls and improving response times for remote troubleshooting
- Developed new preventive maintenance protocols for high-voltage equipment, resulting in a notable decrease in unexpected system failures
FIELD SERVICE TECHNICIAN
Dynapower Company
South Burlington, US
11.2018 - 06.2020
- Diagnosed PCS issues, enhancing system reliability and customer satisfaction
- Performed preventive maintenance on high voltage equipment, boosting efficiency
- Provided remote tech support, reducing downtime and improving service response
- Managed PCS software updates, maintaining performance and security
- Tested and calibrated PCS systems, ensuring precise functionality and compliance
- Performed meticulous PV array analysis, creating comprehensive case tickets that significantly enhanced technician efficiency
- Implemented cutting-edge diagnostic techniques for PCS issues, substantially improving system reliability and customer satisfaction
- Pioneered advanced PCS diagnostic techniques, substantially elevating system reliability and customer satisfaction in Tesla's electric vehicle ecosystem
- Conducted meticulous PV array analyses, creating comprehensive case tickets that markedly enhanced technician efficiency and service quality
- Streamlined remote tech support processes, significantly reducing system downtime and improving overall service response times for Tesla customers
- Executed precise testing and calibration of PCS systems, ensuring optimal functionality and strict compliance with industry standards
- Pioneered advanced PCS diagnostic techniques, elevating system reliability and customer satisfaction in Tesla's electric vehicle ecosystem
- Conducted thorough PV array analyses, creating comprehensive case tickets that enhanced technician efficiency and service quality
- Optimized remote tech support processes, reducing system downtime and improving overall service response times for Tesla customers
- Executed precise testing and calibration of PCS systems, ensuring optimal functionality and strict compliance with industry standards
- Implemented preventive maintenance strategies for high-voltage equipment, boosting overall system efficiency and reliability
- Developed advanced PCS diagnostic methods, enhancing system reliability and customer satisfaction for Tesla's electric vehicle ecosystem
- Analyzed and resolved PCS issues, enhancing system reliability and customer satisfaction
- Executed software updates on PCS systems, ensuring optimal performance and security
- Diagnosed and repaired PCS and MPS systems, minimizing downtime and operational costs
- Conducted maintenance on high voltage equipment, improving safety and efficiency
- Provided remote troubleshooting, maintaining seamless customer communication and support
- Developed innovative troubleshooting techniques for remote PCS diagnostics, significantly reducing on-site service calls and response times
- Optimized preventive maintenance protocols for high-voltage equipment, leading to a substantial decrease in unexpected system failures
- Fostered strong client relationships through clear communication, ensuring seamless problem resolution and high customer satisfaction
- Meticulously calibrated and tested PCS systems, guaranteeing optimal performance and adherence to industry standards
- Implemented advanced PCS diagnostics, reducing on-site service calls and improving response times for remote troubleshooting
- Developed new preventive maintenance protocols for high-voltage equipment, resulting in a notable decrease in unexpected system failures
ELECTRICIAN
Redland Brick
South Windsor, US
08.2016 - 11.2018
- Implemented PMS and PLC control circuits, enhancing production efficiency
- Programmed Fanuc robotics for precise operations, ensuring safety compliance
- Configured machines for operational safety, reducing downtime significantly
- Conducted quality control tests, improving production line reliability
- Installed VFD drives for motor controls, optimizing energy usage
- Programmed and calibrated Fanuc robotic arms, optimizing their performance and precision for improved manufacturing processes
- Conducted thorough quality control testing on production lines, ensuring high standards and identifying areas for improvement
- Installed new VFD drives for motor controls and replaced burners, leading to increased energy efficiency and operational reliability
- Configured machines for operational safety and replaced production line belts, contributing to a safer work environment and smoother operations
- Designed and implemented advanced PLC control circuits, significantly enhancing production efficiency and reducing system downtime
- Pioneered integration of Fanuc robotics, optimizing precision operations while ensuring strict safety compliance in manufacturing processes
ELECTRICAL / INSTRUMENTATION TECHNICIAN
Jamalco
, Jamaica
11.2008 - 06.2015
- Installed and troubleshot electrical systems, enhancing operational efficiency
- Developed maintenance standards, ensuring system reliability and safety
- Designed circuits to optimize production, achieving measurable efficiency gains
- Implemented preventative maintenance, boosting equipment productivity
- Programmed PLCs, improving system control and reducing downtime
- Pioneered troubleshooting techniques for complex electrical drives, instrumentation devices, and pneumatic systems, reducing downtime and boosting operational reliability
- Elevated system performance by programming Allen Bradley Logix PLCs and Siemens controllers, integrating cutting-edge automation solutions for improved productivity
- Meticulously constructed and refined motor control circuits from ladder diagrams, ensuring precise functionality and adherence to industry standards
- Spearheaded the development and implementation of comprehensive testing standards for electrical systems maintenance, fostering a culture of continuous improvement
- Pioneered advanced troubleshooting methods for complex electrical systems, significantly reducing downtime and enhancing operational reliability
- Optimized production efficiency through strategic circuit design, resulting in measurable gains and improved overall system performance
ELECTRICIAN
Power Services Company Limited
, Jamaica
01.2005 - 12.2007
- Serviced UPS systems to ensure continuous power supply, enhancing operational reliability
- Pioneered implementation of PLC systems and instrumentation, integrating cutting-edge technology to streamline operations and boost productivity
- Spearheaded development of preventative maintenance protocols, significantly reducing downtime and extending equipment lifespan
- Managed complex 480v bus distribution system installations, ensuring precise adherence to safety standards and operational requirements
- Revolutionized electrical and instrumentation circuit designs, driving substantial improvements in production efficiency and energy conservation
- Pioneered advanced PLC systems integration, revolutionizing operational efficiency and drastically reducing equipment downtime in electrical infrastructure
- Optimized UPS systems performance, ensuring uninterrupted power supply and substantially enhancing overall operational reliability
ELECTRICIAN
Money Musk Sugar Estate
Clarendon, Jamaica
01.2003 - 09.2005
Education
Bachelor of Science -
Knox College
01.2015
ELECTRICAL LICENSES -
Lincoln Technical Institute-East Windsor
East Windsor, CT, US02.2022
INDUSTRIAL ELECTRICAL MAINTENANCE -
Heart academy
10.2006
Skills
- Electrical Safety Compliance
- High Voltage Systems
- Programmable Logic Controller
- Systematic Problem-Solving
- Schematic Design Proficiency
- Blueprint Analysis Proficiency
- C/C Programming
- Network Troubleshooting
- Website Design
- Control Systems Management
- Effective Calibration Methods
- Quality Standards Compliance
- Understanding of Mechanical Systems
- Customer Support Technician
- Preventive Maintenance
- Low Voltage Systems
- Automation Robotics
- Uninterruptible Power Supply Expertise
- Solar Systems
- Battery Performance Management
- Project Management
- On-Site Support
- Maintenance and repair
- Customer Service Management
- Network installation
- Service Documentation
- Hands-on diagnostics
- Engineering operational functions
- Worksite supervision
- Work Order Management
- Preventive Maintenance
- Network Maintenance
- UNIX and Linux-based tools
- PLC programming
- Equipment Installation
- Remote Support
- Instrumentation calibration
Certification
- Certificate- Electrical Safety training in High voltage 32.60, 32.69 and 32.70 qualified.
- Diploma- Industrial Electrical and Electronic maintenance.
- Diploma- In management, Human and Community Relation.
- Certificate- volunteer program.
- Electrical Safety and Industrial Electrical Maintenance.
Currentstatus
- Graduate of honors electrical Licenses.
- Apprentice Electrician (February 2022 to Present)
- Currently registered with the state for E2 Electrician license
Languages
English, Native
Achievements
- Installed electrical pumps and motors, enhancing operational efficiency by 12%
- Resolved complex electrical circuit issues, reducing downtime by 18%
- Implemented preventive maintenance, extending equipment lifespan by 15%
- Installed pneumatic systems, improving production capacity
- Redesigned electrotechnical systems for optimized performance
- Pioneered preventive maintenance strategies, significantly reducing equipment failures.
Links - Email
delanobest@yahoo.com
Timeline
Field Service Engineer
Fluence Energy
11.2022 - Current
CONTROL SYSTEMS ENGINEER
Amazon.com
11.2021 - 11.2022
FIELD SERVICE TECHNICIAN
Tesla
07.2020 - 01.2022
FIELD SERVICE TECHNICIAN
Dynapower Company
11.2018 - 06.2020
ELECTRICIAN
Redland Brick
08.2016 - 11.2018
ELECTRICAL / INSTRUMENTATION TECHNICIAN
Jamalco
11.2008 - 06.2015
ELECTRICIAN
Power Services Company Limited
01.2005 - 12.2007
ELECTRICIAN
Money Musk Sugar Estate
01.2003 - 09.2005
Bachelor of Science -
Knox College
ELECTRICAL LICENSES -
Lincoln Technical Institute-East Windsor
INDUSTRIAL ELECTRICAL MAINTENANCE -
Heart academy
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