Delano Jefferson
Aurora,CO
Summary
Dedicated college student and team member with a history of meeting goals and encouraging others. I have over five years of excellent customer service, teamwork, multitasking, and time management abilities. I am detail-oriented and able to learn new concepts quickly while highly-motivated with the desire to take on new challenges.
As a student athlete I am skilled in working under pressure and adapting to new situations and challenges to best enhance my environment. I have a strong work ethic, exceptional interpersonal skills and work effectively unsupervised.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Intramural Sports Referee
Gold Crown Foundation
Lakewood, CO
11.2022 - Current
- Participated in and attended frequent meetings and training sessions to stay up-to-date on league requirements.
- Tracked game time, starting or stopping play when necessary.
- Observed all safety regulations including heat and humidity guidelines.
- Officiated sporting events, games or competitions and enforced game rules.
- Evaluated performances of fellow referees after each match.
Front Desk Representative
Motel 6
Denver, CO
05.2023 - 02.2024
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Maintained accurate records of guest information, including contact details and preferences.
- Handled guest complaints and offered complimentary services for hardship cases.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Grandview High School
Aurora, CO05-2023
Some College (No Degree) - Business
Colorado State University - Pueblo
Pueblo, CO 08.2023 - Current
Skills
- Organizational Skills
- Calm Under Pressure
- Leadership
- Customer Relations
- Public Speaking
- Conflict Resolution
- Multitasking
- Decision-Making
- Problem-Solving
- Active Listening
- Complaint Handling
Affiliations
National Association of Sports Officials
Accomplishments
- Certificate of Achievement, JA Kickstart Your Future- Junior Achievement Rocky Mountain
- Broadcasting Award, Best of Colorado- Colorado Student Media Association
- 2x Centennial All league Athlete, Football, Volleyball and Basketball- Grandview High School
- Technology Student of the Year Award
- Team Hang Tough Award, Teamwork recognition- Grandview High School
Timeline
Some College (No Degree) - Business
Colorado State University - Pueblo
08.2023 - Current
Front Desk Representative
Motel 6
05.2023 - 02.2024
Intramural Sports Referee
Gold Crown Foundation
11.2022 - Current
High School Diploma -
Grandview High School
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