Delano Kornegay
Oxon Hill,MD
Summary
Exudes enthusiasm and maintains a consistently high level of performance; while Accustomed to a fast-paced environment where deadlines, teamwork, and excellent customer service are a priority—skilled at handling multiple tasks simultaneously. Enjoy challenges and work hard when the more significant outcome is to accomplish team and personal goals.
Consistent interaction with customers: price scans, bag groceries, issues refunds/exchanges, item locating, processing gift card or gift wrapping. Responsible Cashier is proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. A friendly and reliable employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
4
4
years of professional experience
Work History
VIP Representative
MGM Resort
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Cashier
Giant Food
07.2015 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Consistent interaction with customers: price scans, bag groceries, issues
Customer Relations/ Cashier
Target
10.2014 - 07.2015
- Responded to customer requests for products, services, and company information.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Education
High School Diploma -
Crossland High School
Temple Hills, MDSkills
- Customer assistance
- Drawer management
- Upselling & Product Knowledge
- Product Marketing
Timeline
Cashier
Giant Food
07.2015 - 01.2019
Customer Relations/ Cashier
Target
10.2014 - 07.2015
VIP Representative
MGM Resort
High School Diploma -
Crossland High School