DELANO WILLIAMS
Atlanta,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
South City Kitchen
06.2021 - Current
- Provided exceptional guest service by managing multiple tables in high volume setting ensuring satisfaction
- Built strong rapport with repeat guest to enhance guest loyalty and overall experience
- Coordinated and served private corporate events ensuring smooth service while upholding restaurant standards
Restaurant Supervisor
Hyatt Hotel
05.2019 - 06.2021
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Front Desk Agent
Hyatt Hotel
03.2017 - 04.2019
- Greeted and registered guests with a friendly, professional approach, ensuring special requests are met
- Processed check-outs and cash transactions in line with hotel policies ensuring accuracy and guest satisfaction
- Coordinated with other hotel departments to fulfill guest needs and requests
- Maintained the cleanliness and maintenance of the front desk area and equipment at all times
Night Auditor
Hilton Hotel
01.2015 - 03.2017
- Managed hotel switchboard, processed wake-up calls, and relayed guest messages
- Sold rooms to walk-in guests based on availability, maximizing hotel occupancy during late hours
- Counted and secured the cash bank at shift end ensuring accuracy in cash handling
- Activated and reissued room keys using the electronic key machine
Education
BBA - Hospitality Management
Monroe College
New York, NYSkills
- Guest relations
- Problem solving
- Bookkeeping and accounting
- Communication
- MS office suite
- Analytical skills
- Strong work ethic
- Cash handling
- Guest engagement
- Safe food handling
Timeline
Server
South City Kitchen
06.2021 - Current
Restaurant Supervisor
Hyatt Hotel
05.2019 - 06.2021
Front Desk Agent
Hyatt Hotel
03.2017 - 04.2019
Night Auditor
Hilton Hotel
01.2015 - 03.2017
BBA - Hospitality Management
Monroe College
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