Summary
Overview
Work History
Education
Skills
Timeline
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Delany Malnic

Coleville,CA

Summary

Results-oriented Customer Service Representative with over 5 years of experience in providing exceptional customer service. Skilled in resolving customer issues, managing high call volumes, and collaborating with cross-functional teams. Strong communication and problem-solving abilities. Master of Business Administration graduate with a focus on business administration. Dedicated and customer-focused professional.

Overview

13
13
years of professional experience

Work History

Office Automation Clerk

MCCSC
Coleville, CA
08.2022 - Current
  • Reviewed and updated existing office automation systems to ensure accuracy of data.
  • Created spreadsheets, documents, and other materials using MS Office Suite for internal use.
  • Provided technical assistance to staff members regarding the operation of various office automation systems.
  • Assisted with the installation of new software applications on computer systems throughout the company.
  • Maintained inventory records for all office automation equipment in use.
  • Processed incoming emails and faxes into automated workflow programs for efficient handling.
  • Developed training materials and provided instruction sessions on the usage of different office automation tools.
  • Tested new software releases before implementation within the organization to ensure compatibility with existing systems.
  • Identified areas where current office automation processes could be improved upon and implemented solutions accordingly.
  • Prepared reports detailing system performance statistics and usage trends over time.

Playground Supervisor

San Onofre School
San Clemente , CA
08.2021 - 12.2021
  • Monitored playground activities to ensure safety of children.
  • Conducted regular inspections of equipment and reported any potential hazards.
  • Assisted with the preparation of materials for recreational activities.
  • Developed procedures to maintain cleanliness in the playground area.
  • Provided guidance and support to students during playtime hours.
  • Ensured compliance with relevant health and safety regulations.
  • Educated students on proper use of playground equipment and safety rules.
  • Managed conflicts between children in a professional manner while upholding established disciplinary standards.
  • Maintained records related to playground activities, incidents and attendance.

Sales Associate

Carter's And Oshkosh B'Gosh
San Clemente, CA
05.2017 - 05.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Developed promotional strategies to increase sales volume.
  • Maintained cleanliness of store environment including floors, windows, displays.

Hostess

Red Robin
San Dimas, CA
08.2014 - 02.2015
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.

Server

Glendora Country Club
Glendora, United States
10.2013 - 07.2014
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Server Assistant

Glendora Country Club
Glendora, United States
10.2011 - 06.2012
  • Greeted guests and answered any questions they had about the menu.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Organized menus, silverware, and condiments at each table prior to seating guests.
  • Checked in with customers throughout their meal to ensure satisfaction.
  • Restocked bar items such as napkins, straws, cups and glassware as necessary.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Prepared coffee and tea according to customers' orders using proper brewing techniques.
  • Carried food orders to specific restaurant tables and served guests.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Set up tables and chairs for parties and large groups.

Admissions

Raging Waters Los Angeles
San Dimas, United States
04.2011 - 08.2011
  • Assisted customers in resolving product-related issues, providing exceptional service and ensuring customer satisfaction.
  • Managed a high volume of incoming calls and emails, addressing customer inquiries and concerns promptly and professionally.
  • Collaborated with cross-functional teams to troubleshoot and resolve complex customer issues, escalating when necessary.
  • Maintained accurate customer records and documented all interactions in the CRM system.

Education

Glendora High School
Glendora, CA

Skills

  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to handle difficult customers and resolve conflicts
  • Proficient in using CRM software
  • Attention to detail and accuracy
  • Time management and organizational skills
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Calendar Management
  • Administrative Support
  • Data Organization
  • File Conversion
  • Inventory Supplies
  • Office Equipment Maintenance

Timeline

Office Automation Clerk

MCCSC
08.2022 - Current

Playground Supervisor

San Onofre School
08.2021 - 12.2021

Sales Associate

Carter's And Oshkosh B'Gosh
05.2017 - 05.2018

Hostess

Red Robin
08.2014 - 02.2015

Server

Glendora Country Club
10.2013 - 07.2014

Server Assistant

Glendora Country Club
10.2011 - 06.2012

Admissions

Raging Waters Los Angeles
04.2011 - 08.2011

Glendora High School

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Delany Malnic