Delarisa Garza

Lead Sales Associate

TJX

Hurst, Texas

03.2019 - 08.2024

Maintained awareness of advertised items to accurately recite current pricing and promotions.
Provided excellent customer service by addressing customer inquiries in a timely manner.
Greeted patrons warmly at store entrance and offered assistance with finding needed items.
Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Greeted and assisted customers to foster positive experiences.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Produced sales documents, finalized deals and filed records.
Engaged shoppers, providing assistance and information on merchandise and product features.
Maintained attractive merchandise displays to maximize purchases.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Listened to customer needs to identify and recommend best products and services.
Recommended products based on customer needs and preferences.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Identified opportunities for process improvements within the sales department.
Identified opportunities for process improvement and recommended changes as needed.
Trained and developed new team members to improve product knowledge and selling abilities.
Analyzed monthly sales reports to identify trends in customer buying habits.
Utilized selling behaviors to identify and solve customer needs.
Collaborated with other departments within the organization to ensure efficient workflow processes.
Performed cashier duties when needed during peak times or shortages in personnel.
Maintained neatness and cleanliness throughout the store environment.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Developed and implemented strategies to increase customer loyalty and satisfaction.