Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delasia Riser

Dallas,TX

Summary

Dynamic customer service professional with extensive experience at Stratton Amenities, excelling in guest relations and complaint resolution. Proven ability to enhance customer satisfaction through effective service coordination and staff training. Proficient in Microsoft Excel and inventory management, consistently delivering exceptional results in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Concierge

Stratton Amenities
Frisco, Texas
10.2024 - 08.2025
  • Welcomed guests and ensured a positive first impression at luxury property.
  • Coordinated guest requests efficiently, connecting them with appropriate services.
  • Managed reservations, providing accurate information on availability and amenities.
  • Resolved guest complaints promptly, maintaining high service standards.
  • Handled mail and package deliveries, keeping items secure.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.

Beauty Consultant

Target
Frisco, Texas
07.2023 - 02.2024
  • Advised customers on beauty products and skincare routines.
  • Demonstrated product application techniques to enhance customer experience.
  • Assisted in merchandise displays to attract customer attention.
  • Managed inventory levels and restocked shelves as needed.
  • Provided exceptional customer service to ensure satisfaction and loyalty.
  • Trained new staff on product knowledge and sales techniques.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Ensured all equipment was clean and sanitized between uses for safety reasons.

Sales Associate

Bath & Body Works
Frisco, Texas
10.2022 - 06.2023
  • Assisted customers with product selection and recommendations.
  • Maintained store cleanliness and organized merchandise displays.
  • Processed customer transactions efficiently at the register.
  • Monitored inventory levels and restocked shelves as needed.
  • Educated customers on product benefits and promotions.
  • Handled customer inquiries and resolved issues promptly.
  • Participated in visual merchandising to attract customers effectively.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Answered incoming telephone calls to provide store, products and services information.

Education

Cosmetology - Cosmetology

Ogle School
TX
04-2023

High School Diploma -

Independence High School
Frisco, TX
05-2022

Skills

  • Microsoft Excel
  • Guest relations
  • Reservation management
  • Complaint resolution
  • Service coordination
  • Staff training
  • Customer relationship management
  • Inventory management
  • Data analysis
  • Time management
  • Customer service
  • Call handling

Timeline

Concierge

Stratton Amenities
10.2024 - 08.2025

Beauty Consultant

Target
07.2023 - 02.2024

Sales Associate

Bath & Body Works
10.2022 - 06.2023

Cosmetology - Cosmetology

Ogle School

High School Diploma -

Independence High School

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