DeLaura Harris

• Developed and implemented strategic admission processes to enhance patient satisfaction
• Led team training initiatives to improve patient and family experience
• Analyzed admissions data to identify trends and improve referral strategies.
• Collaborated with my marketing team to create effective outreach campaigns for prospective patients.
• Established relationships with community partners to expand referral sources and increase referrals.
• Oversaw admissions team, ensuring compliance with regulatory standards and institutional policies. Ensured completion of Admissions Contracts within the first 48 hours, with the exception of Friday evening admissions, when it would be closer to the 72 hour mark
• Mentored junior staff member, fostering professional development and enhancing team capabilities.
• Served as primary contact for coordination of referral screening and tracking, as well as for marketing communications.
• Mentored and provided professional development opportunities for admission staff, leading to enhanced performance and personal growth within the team. Trained Admissions Directors for 2 buildings
• Work with the Medicaid Specialist, BOM, and Administrator in regards to Financial reviews and approvals
• Work with DON, Unit Manager, and Social Worker in regards to Clinical reviews and approvals
• Work with several systems within PCC to include IRM and CRM
• Work with e-discharge systems: EPIC, NAVI, ALLSCRIPTS, AIDEN, ENSOCARE
• Work with insurance companies to obtain pre-authorizations for referrals
• Work with outside referral sytems: MyCensusPro, GatewAI

Company was purchased by Complete Care and Job duties transitioned from Genesis La Plata to Complete Care La Plata

• Utilized CRM/IRM within PCC software to manage prospect inquiries efficiently, leading to increased conversion rates from inquiry-to-approval stage.
• Worked with marketing team and hospital Liaison to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
• Designed effective and user-friendly processes for both admissions and applicant review.
• Enhanced partnerships with feeder hospitals and Assisted Livings through regular outreach activities designed to strengthen connections between institutions while promoting mutual benefits for both parties involved.
• Oversaw budget management for the admissions department, utilizing resources effectively while maintaining fiscal responsibility.
• Collaborated with staff, family, and patients to identify and address institutional challenges or concerns.

• Coordinated daily operations of business office, ensuring compliance with regulatory standards.
• Streamlined billing processes to enhance accuracy and efficiency within financial transactions for both billing and Resident Funds.
• Assisted in training new staff, fostering a collaborative and knowledgeable team environment.
• Managed patient accounts, resolving discrepancies to maintain accurate records and improve Medicaid application approvals.
• Completed both Medicaid Applications and Re-Determinations with quick approvals within 60-90 days depending on the County.
• Conducted audits of financial reports, ensuring accuracy
• Verified and tracked all project deadlines to facilitate smooth workflow and satisfied patients and family members