DELAURENCE Simpson
Tacoma
Summary
Dynamic professional with expertise in information management and regulatory compliance, honed as a Tax Information Specialist at the Department of Revenue. Proven ability to analyze complex data and deliver exceptional customer service, while fostering team collaboration and ensuring security awareness. Committed to empowering others and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Tax Information Specialist
Department of Revenue
06.2024 - 03.2025
- Used database to research, gather, analyze and present data.
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Prepared reports by collecting, analyzing, and summarizing information.
- Taught tax payers how to file their B&O Tax while teaching them what they were required to do according to the law and where to find the information
Dental Assistant
Pediatric Dental Associates & Orthodontics
04.2023 - 04.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Security Officer
Allied Universal Security Services
06.2022 - 08.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Team Leader
US Army
10.2016 - 11.2021
- Supervised, trained, cross-trained and mentored new soldiers to adhere to military regulations
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Monitored equipment during simulations and live-fire exercises to detect system malfunctions and operators error
- Trained soldiers to be combat ready, efficient and knowledgeable so that they can be safe while shooting fire missions
Education
High School Diploma -
Gardendale Highschool
Gardendale, AL05-2015
Skills
- Information management
- Regulatory compliance
- Record preparation
- Database administration
- Security awareness
- Customer and client relations
- Team collaboration
Timeline
Tax Information Specialist
Department of Revenue
06.2024 - 03.2025
Dental Assistant
Pediatric Dental Associates & Orthodontics
04.2023 - 04.2024
Security Officer
Allied Universal Security Services
06.2022 - 08.2023
Team Leader
US Army
10.2016 - 11.2021
High School Diploma -
Gardendale Highschool
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